Patient Access Representative III, Med Center I W Market
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Job Location:
Louisville, KY - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Primary Location:
Med Center OneAddress:
501 E. Broadway Louisville KY 40202Shift:
First Shift (United States of America)Job Description Summary:
UofL Health is a fully integrated regional academic health system with five hospitals four medical centers nearly 200 physician practice locations more than 700 providers the Frazier Rehab Institute and Brown Cancer Center.With more than 12000 team membersphysicians surgeons nurses pharmacists and other highly skilled health care professionalsUofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.
Job Description:
The Access Center Representative III is responsible for communicating with patients and physicians in a timely and professional manner both verbally and electronically. As a first point of contact for all patients and providers the representative will create a positive impression for UofL Physicians while scheduling patient appointments according to clinic operating standards. The Access Center Representative III will be responsible for 4-6 specialties over 6 locations and over 20 clinical providers.
Essential Functions:
- Answer all incoming calls with exceptional customer service with a focus on compassionate patient centered care
- Schedule new return and referring provider appointments within multiple groups
- Manage Referral work queues for multiple service lines while meeting service goals
- Accurately schedule patient appointments in accordance with physicians template and guidelines using access center technologies
- Regularly monitor guided schedule documents to ensure up to date scheduling compliance
- Determine appropriate physicians for all non-directed referrals
- Reschedule patients using proper functions
- Field non-clinical patient questions or transfer to appropriate clinical parties
- Set patients expectations for their visit ensuring an excellent patient experience
- Call patients to reschedule appointment when clinic is cancelled
- Utilize registration and scheduling systems proficiently
- Treat all matters confidentially concerning patient information according to HIPAA guidelines.
- Adhere to group productivity and quality metrics
Shift Requirements:
Shift Length (in hours): 8
# Shifts/Week: 5
Overtime Required: Infrequently Sometimes Often n/a (exempt position)
Other Functions:
- Maintain compliance with all company policies procedures and standards of conduct.
- Comply with HIPAA privacy and security requirements to maintain confidentiality at all times.
- Performs other duties as assigned.
Additional Job Description:
Education:
- High School Diploma or Equivalent required
- Excellent customer service skills required
Experience:
- Two years of experience scheduling for multiple physician practices required or experience working as a Patient Access Representative II in two or more assigned specialty groups.
- Excellent customer service skills required
Required Experience:
Unclear Seniority
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
About Company
UofL Health provides comprehensive care at our UofL Health – UofL Hospital location in Louisville Ky. Learn more about UofL Health – UofL Hospital and the various services we provide.
