Manager, Network Operations Center

Detroit, MI - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Title: Manager Network Operations Center

Location(s): Detroit MI

SUMMARY:

Are you a demonstrated leader willing and ready to jump in to support the team Do you thrive in a fast-paced technology environment If so you may be the perfect candidate for the position of NOC Manager at Everstream! The NOC Manager is responsible for the day-to-day function at the Network Operations Center of Everstream which oversees the surveillance and functionality of the Everstream network. Everstream currently operates four (4) NOCs which are located in Cleveland OH; Lansing MI; Detroit MI; and Indianapolis IN.

Primary Responsibilities:

Oversee operations of the Network Operation Center (NOC)
Quality assurance of Network Operations
Oversee development of Process and Procedures
Support Safety culture and advocate safe practices; escalate as needed
Oversee scheduling of NOC technicians ensuring 24 x 7 x 365 shift coverage
Perform quarterly performance reviews with assigned team members
Mentoringand professional development of direct reports
Review and approvetimecards PTO usage expense reports
Oversee the hiring discipline and termination of NOC staff
Other duties as required.

Familiarity with:

Everstream escalation process and procedures
routing protocols including RIP OSPF and I/EBGP
OSI layers 1 2 3 and 4 switching concepts
IP and router quality-of-service concepts
NOC with long-haul middle mile carrier
network protocol concepts including but not limited to SDH/SONET DS3 DS1 CWDM DWDM Carrier Ethernet and IP
OSS/Inventory/Provisioning software by vendors

Job Requirements

General

Minimum of 6 years of previous work experience in team leadership / employee development (NOC IT or telecommunications environment preferred)
Well versed in fiber optics and fiber optic functionality (including how they work troubleshooting etc.)
Must be able to pass background check including motor vehicle report(MVR)
Must be flexible and willing to work occasional nights weekends and holidays (We are a 24x7x365 environment) based on business needs
Must be available for monthly travel
Must be able to sit for extended periods of time
Must be proficient with Microsoft Office products (Word Excel and Visio; PowerPoint and Project a plus)
Ability to lift up to 50 lbs.

Leadership:

Ability to mentor coach and support direct reports as well as indirect reports as needed
Strong leadership skills and proven success managing diverse teams
Ability to work in a professional and collaborative manner with all levels of employees
Solid communication (written/verbal) and interpersonal skills; ability to communicate with diverse personalitiesacross various platforms and media (in-person and virtual).
Must be team oriented as well as able to work independently
Must possess good reasoning abilities sound judgment
Must have good attention to detail and organizational skills
Must be able to prioritize and manage multiple tasks in a fluid fast-paced environment

Benefits:

Everstream Solutions LLC offers competitive compensation as well as a generous employee benefits package including medical dental vision disability and life insurance policies. Employees are also provided with ample paid time off for both personal and sick time. After 90 days of employment full time employees are eligible to participate in our 401(k) retirement plan with generous employer match contribution.

Everstream is proud to be an Equal Opportunity and Affirmative Action Employer. Everstream does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin creed disability age pregnancy (including childbirth lactation and related medical conditions) military and veteran status citizenship status marital status gender expression genetic information (including characteristics and testing) or any other characteristic protected by applicable law. All employment is decided on the basis of qualifications merit and business need. Everstream believes that diversity and inclusion among our team members is critical to our success and we seek to recruit develop and retain the most talented people from a diverse candidate pool. We participate in a pre-employment background check and drug screening process for all positions. We also participate in E-Verify a web-based system where Everstream inputs Form I-9 information; this information is verified against records available with the U.S. Department of Homeland Security and Social Security Administration to confirm employment eligibility. Those who seek accommodation due to disability can email us at .

Required Experience:

Manager

Title: Manager Network Operations CenterLocation(s): Detroit MISUMMARY:Are you a demonstrated leader willing and ready to jump in to support the team Do you thrive in a fast-paced technology environment If so you may be the perfect candidate for the position of NOC Manager at Everstream! The NOC Man...