Revenue Operations Enablement Manager

Tampa, FL - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Justt is a leader in the chargeback automation industry providing hands-free AI-driven solutions that help merchants reclaim revenue with accuracy and speed. Our mission is to remove friction from the payment dispute ecosystem so businesses can stay focused on what truly matters: growth. Were a forward-thinking high-velocity company that values accountability creative problem-solving and operational excellence.

You will play a critical role in scaling our GTM engine as we scale to $100M ARR. This is a highly cross-functional hands-on role where you will build enablement programs optimize sales and CS processes and ensure our customer-facing teams have the training content and workflows they need to execute with excellence. Youll partner closely with Sales CS Marketing Finance and Product to translate strategy into high-quality execution.

Key Responsibilities

Enablement & Training

Design and deliver comprehensive onboarding programs for Sales (AEs) BDRs Sales Engineers and CS teams
Build structuredday ramp plans with clear milestones and role-specific assessments
Develop and deliver ongoing training: discovery demo objection handling negotiation prospecting technical enablement
Create enablement content: playbooks call scripts process documentation training videos
Build certification programs for key competencies and sales/CS methodologies (MEDDIC etc.)
Facilitate skills workshops role-playing exercises and coaching sessions
Partner with Product on feature release training and demo best practices
Coach managers on how to develop and reinforce skills with their teams
Build and maintain centralized enablement library organized by role and use case

Process Optimization & Scalability

Document and standardize processes across the customer lifecycle: prospecting close handoff renewal
Identify bottlenecks and inefficiencies in sales and customer workflows; lead improvement initiatives
Design scalable repeatable processes that support a high-growth environment
Build role-specific playbooks for common scenarios with talk tracks and templates
Partner with Revenue Operations on process implementation in systems (Salesforce Gong)
Ensure all GTM processes map tightly to company OKRs and KPIs
Drive adoption of methodologies and processesnot just documentation

Deal & Performance Support

Provide coaching and support on strategic deals: deal strategy qualification objection handling
Conduct regular deal reviews with reps and managers
Analyze won/lost deals to identify patterns and improve approach
Shadow calls and meetings provide feedback
Work closely with CS team on renewal strategies and expansion plays
Support deal desk activities and deal structure guidance

Cross-Functional Collaboration & Rhythms

Partner with Marketing on campaign enablement messaging training and content distribution
Collaborate with Revenue Operations on tool rollouts reporting and process automation
Work with Product on launch readiness and customer feedback loops
Support cadence building: QBRs pipeline calls team training sessions and GTM rhythms
Align enablement roadmap with GTM strategy and CRO priorities
Present enablement metrics and impact to senior leadership

Program Management & Measurement

Build enablement calendar and communication cadence
Track enablement effectiveness: time-to-productivity certification completion win rates ramp metrics
Measure correlation between training and performance outcomes
Continuously iterate programs based on feedback and data
Manage external trainers and consultants

Requirements:

5-7 years in Revenue Enablement Sales Enablement Sales Operations or Sales/CS Management in B2B SaaS
Proven track record building enablement programs across multiple GTM functions (AEs BDRs SEs CSMs)
Experience supporting or scaling a startup toward $100M ARR
Strong understanding of full customer lifecycle from prospecting through renewal/expansion
Experience with sales and CS methodologies (MEDDIC SPIN Challenger Customer Success frameworks)
Excellent presentation and facilitation skillsyou can train and engage audiences
Strong content development skills for training materials and playbooks
Experience documenting and standardizing sales and CS processes
Deal desk experience and understanding of deal structure/negotiations
Familiarity with SaaS GTM tools: Salesforce HubSpot Apollo Gong Outreach/SalesLoft
Strong business acumen and ability to partner across Sales CS Marketing Finance and Product
Excellent project management skills with ability to manage competing priorities
Ability to create high-quality documentation and communicate clearly across technical and non-technical groups
Self-starter who can build programs with limited direction
Comfortable working across timezones with overlap for Israel/EMEA teams

Preferred:

Background in sales BDR CS or SE role (youve been in the seat before)
Experience at high-growth B2B SaaS companies post-Series C
Experience enabling technical or complex products