Client Leader, Justice + Civic
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Our Texas region has an opening for a Client Leader for our Justice Civic sector. This role could be based in the following cities:
- Austin
- Dallas
- Fort Worth
- Houston
About Justice Civic at DLR Group
As a nationally recognized expert in JusticeCivic facility planning and design DLR Group serves municipal county state and federal public-sector clients to deliver civic public safety and justice design solutions that achieve excellence in operations sustainable design resilience planning space planning building assessment cost of ownership analysis and project management. As stewards of the built environment DLR Groups JusticeCivic practice elevates behavioral environmental and social betterment resulting in healing equity and transformation for the individual and community.
Position Summary
As a Client Leader you will play a key role in business development managing client relationships and leading contract negotiations. You will educate clients on our design process while collaborating with the project manager to ensure the financial success of each project. Throughout the project lifecycle you will maintain consistent client contact foster a collaborative and innovative work environment and ensure that both client and DLR Group goals are met.
If you are a collaborative thought leader with a strategic mindset this might be the position for you. DLR Group is 100% employee owned and as such youll enjoy the opportunity to have ownership in the Firm. We rely on all our employee-owners to apply their financial acumen to grow the Firm profitably.
What you will do:
- Manage project execution ensuring alignment with budget schedule and scope while maintaining client expectations
- Collaborate with the Project Manager on staffing responsibilities and performance feedback for project team members
- Track project milestones and deliverables ensuring adherence to quality standards and preparing regular status reports
- Facilitate and document meetings with staff and clients coordinating project personnel vendors and consultants
- Participate in client contract negotiations manage change requests and approve project plan modifications
- Support business development initiatives by contributing to RFP responses andparticipating in client interviews
- Oversee projectinvoicing ensuring accuracy and alignment with work deliverables and manage account receivables
Required Qualifications:
- Bachelors degree in Architecture Engineering Interior Design or related construction field (Professional licensure preferred)
- At least 10 years of professional experience in the AEC industry inclusive of at least 5 years in a client-facing role
- Proven experience leading large-scale architectural projects
- Experience with state and localjurisdictions
- Strong understanding of business management principles including strategic planning resource allocation and leadership
- Knowledge of customer service principles including needs assessment quality standards and customer satisfaction
- Expertise in design techniques and tools for producing technical plans drawings and models
- Familiarity with building methods materials and systems for construction and renovation projects
- Strong critical thinking time management and communication skills both verbal and written
- Ability to actively listen understand others perspectives and respond thoughtfully in conversations
#LI-MIS
We are 100% employee-owned: every employee is literally invested in our clients success. At the core of our firm are interdisciplinary teams engaged in every step of project lifecycles. Our teams champion true collaboration open information sharing shared risk and reward value-based decision making and proficient use of technology to deliver exceptional design. We are pursuing the goals of the 2030 Challenge the ME2040 and the SE2050 and are an initial signatory of the China Accord and the AIA 2030 Commitment.
Through our values commitment creativity environmental stewardship fun integrity ownership sharing teamwork we elevate the human experience through design together.
DLR Group follows a four-day in-office work model with employees having the flexibility to work somewhere other than the office on Fridays.
We are proud to be an Equal Opportunity/Affirmative Action/M/F/Veteran/Disabled employer.
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
DLR Group is a global, integrated design firm with a core practice in architecture, engineering, interiors, and planning.
