Delivery Manager

Youll report to: Jo McGlynn Portfolio Delivery Manager

Team: Delivery

Location: This is a hybrid role based out of our London office in Monument with an expectation to be in the office 2 days per week.

Salary Range: 85000 - 95000 per annum

Role Type: Full-time Permanent

Start date: As soon as possible

Visa / Sponsorship Available: Not Available

The Delivery Manager Role

As we continue our mission to be the market-leading underwriting software platform for agile insurers were excited to expand our UK team with the addition of a Delivery Manager.

In this role youll be responsible for managing the successful delivery of our SaaS underwriting workbench to customers across the UK. From project kick-off through to go-live and handover youll coordinate cross-functional teams track milestones and ensure projects are delivered on time on budget and to a high standard.

Youll work closely with our clients and internal stakeholders - including product engineering and customer success - to ensure alignment manage expectations and keep delivery on track. This role is ideal for someone who thrives in fast-paced dynamic environments and enjoys solving complex delivery challenges.

If youre an experienced Delivery Manager or Project Manager with a background in SaaS consulting or enterprise software delivery - and youre excited about making an impact in a growing insurtech business - wed love to hear from you.

About Send

In 2017 Send was founded by Andy Moss Ben Huckel and Matt McGrillis with a vision to reshape and enhance the underwriting process for commercial insurers-combining advanced technology with deep industry expertise.

By 2019 we had delivered a commercial and specialty Underwriting Workbench for a leading global insurer-one of the UKs top five composite insurers and a major FTSE 100 carrier. This solution streamlined operations improved efficiency and enabled forward visibility.

In 2022 we won three industry awards for the Underwriting Workbench and raised $10 million in Series A funding to support our expansion in the UK and US.

The following year in 2023 we launched Smart Submission a stand-alone component of the Underwriting Workbench and were named a Leader in the IDC MarketScape: Worldwide P&C Intelligent Underwriting Workbench Applications Vendor Assessment.

In 2024 we were recognised as a Top Provider in the Datos P&C Workbench report and named a Leader in Celents Underwriting Workbench reports for both North America and Global Markets.

Our vision is to be the market-leading underwriting software platform for agile carriers.
#loveunderwriting

Our Funding

From 2017 to 2022 we bootstrapped our growth journey building a profitable and stable November 2022 following a year of strong customer and team growth we secured $10 million in Series A funding to accelerate our expansion across the UK and US as well as to further enhance our product development. Were proud to have the support and expertise of our investors Mercia and Breega.

We are now preparing for our Series B round and are excited about the growth acceleration this will enable.

What Youll Be Doing as a Delivery Manager

• Client Relationship Management: Build and maintain strong working relationships with client stakeholders ensuring alignment on delivery goals timelines and expectations.

• Project Delivery: Lead the planning execution and delivery of customer implementation projects - from initial scoping through to go-live and handover.

• Cross-Functional Coordination: Work closely with engineering QA product and customer success teams to keep delivery on track and ensure smooth collaboration across teams.

• Issue & Risk Management: Proactively identify delivery risks blockers or scope changes and work with relevant stakeholders to develop effective solutions.

• Delivery Tracking: Maintain clear project plans track progress against key milestones and ensure visibility of status to internal and external stakeholders.

• Quality Assurance: Ensure that all project deliverables meet agreed quality standards and customer expectations.

• Stakeholder Reporting: Provide regular updates on progress risks and key metrics to internal leadership and client stakeholders.

• Continuous Improvement: Contribute to improving our delivery processes by feeding in lessons learned customer feedback and industry best practices.

• Commercial Awareness: Keep delivery efforts aligned with commercial goals managing timelines scope and budget awareness throughout the project lifecycle.

• Collaboration with Delivery Partners: Where applicable coordinate with third-party implementation partners to align efforts and ensure successful outcomes.

The Skills and Experience Needed for the Delivery Manager Role

• Proven experience managing end-to-end delivery of complex SaaS implementation or software projects with strong experience in the insurance or Insurtech industry.

• Strong project management skills with the ability to plan organise and track multiple workstreams simultaneously.

• Excellent communication and interpersonal skills with the ability to build and maintain relationships with senior client stakeholders and internal teams.

• Demonstrated problem-solving ability to proactively identify risks blockers and scope changes - and implement effective mitigation strategies.

• Comfortable working in fast-paced dynamic environments with shifting priorities and ambiguity.

• Experience working closely with cross-functional teams including engineering product QA and customer success.

• Solid understanding of software delivery methodologies such as Agile Scrum or Kanban.

• Strong organisational skills and attention to detail with a focus on delivering high-quality outcomes on time and on budget.

• Ability to manage budgets timelines and resource allocation effectively.

• Collaborative mindset with experience coordinating third-party vendors or delivery partners.

• Proficiency with project management and collaboration tools such as Jira Confluence Microsoft Teams or similar.

Whats on Offer - Life at Send

Health Insurance - Provided through AXA covering medical dental optical mental health and therapies. Employees also have free access to Spill offering confidential mental health support and therapy.

Life Insurance - Covers four times your basic salary along with Income Protection for up to 36 months at 75% of salary including rehabilitation support.

Pension Scheme - A salary sacrifice pension scheme through Royal London. Send contributes 8% with a minimum employee contribution of 4%.

Time Off - 25 days of annual leave plus public holidays. We also offer volunteering time and a dedicated wellness day.

Enhanced Parental Leave - Includes 12 weeks of fully paid leave for all new parents along with additional support for birth-giving parents.

Learning and Development - An annual budget via Learnerbly providing access to books courses conferences and other resources to support your growth.

Check out Sends public Handbook for more information about our product recruitment process team benefits and much more.

Delivery Manager Interview Process

Our recruitment process for the Delivery Manager role consists of at least three stages:

Stage 1 - Introductory Call with our in-house recruiter Liam (30 minutes):
This will cover your background motivations and communication skills along with an opportunity to learn more about Send and the role.

Stage 2 Interview with Jo McGlynn Portfolio Delivery Manager (45 minutes)

Stage 3 Interview with Natasha Bond Chief Customer Officer (30 minutes)

30-minute call with a Send Founder

At Send were focused on strengthening our culture-not hiring people who simply fit into it. We believe that a diverse equitable and inclusive team drives innovation creativity better decision-making and stronger performance.

If youre interested in a role at Send but dont meet every requirement listed we still encourage you to apply. Research shows that women Indigenous people and individuals of colour often hesitate to apply for roles unless they meet every single qualification. Were committed to changing that.

We welcome applications from everyone regardless of background ethnicity or culture. We are committed to reviewing all applications fairly and do not discriminate based on race ethnicity colour religion or belief national origin sexual orientation age marital or civil partnership status family status pregnancy or maternity disability (visible or invisible) gender identity or expression or any other legally protected status.

We know that inclusive hiring is an ongoing journey and were always looking to improve. If you have feedback on our hiring or interview process wed love to hear it.

If you have specific needs or adjustments that would support you during the application process you can share them in the space provided in your application-we want to ensure your experience is as smooth and comfortable as possible.

Need support with your application or have a question about the role Email us at