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Opportunity awaits!

Step into a role where your efforts directly empower Oregonians to rise above povertybecome a key player in the Oregon Eligibility Partnership and facilitate access to vital services that foster equity and well-being.

As a Public Benefits Specialist Entry you will work in-person in our Portland Branch (NE Glisan Street) assisting Oregonians.

Summary of Duties

As a Public Benefits Specialist Entry you will:

• Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department.

• Support the infrastructure of the office by supporting the day-to-day operation.

• Assist Oregonians in person by phone or email to resolve any questions or concerns by providing support with the online Oregon Eligibility system for ODHS Oregon Health Authority (OHA) and Department of Early Learning and Care (DELC) programs.

• Assisting Oregonians through a trauma informed lens.

• May include financial desk responsibilities.

• Providing support for the business functions within the office.

Learn more about our programs as your work providing services will be through the Oregon Eligibility Partnership (OEP).

Minimum Qualifications

• Two years of experienceworking in a reception area or call centereither interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g. data entry assuring information on applications is complete and accurate completing necessary documents etc.); OR

• An associate degree in a Behavioral Science Social Science or a closely related field AND six months of experience working in a busy reception area or call centereither interviewing to obtain information or providing customer service; OR

• An equivalent combination of education training and experience relative to the class concept.

Essential Attributes

We are looking for candidates with:

• Experience delivering customer service to a diverse customer base.

• Demonstrated experience completing work that requires attention to detail and obligations with deadlines.

• Demonstrated experience adapting communication styles to the intended audience while explaining complex rules regulations or procedures.

• Experience navigating online systems such as Microsoft Word Excel email and search engines.

• Experience collecting and safe-guarding confidential and sensitive information.

• Experience demonstrating compassion and patience will assisting customers experiencing financial lor emotional stress in a professional environment.

Attention all candidates!

Clearly describe how you meet the minimum qualifications and essential attributes in your application or resume. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please make sure your application materials resume and job history are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• The State of Oregon does not request or require your age date of birth attendance or graduation dates from an educational institution during the application process.

• The use of outside resources such as Artificial Intelligence software during applicant skill assessments examinations and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Working Conditions

• Experience constant contact with the public including contact with and possibly de-escalating customers experiencing emotional and financial stress.

• Experience high volume of computer work using various computer programs in a fast-paced team environment.

• Priorities and procedures may change daily and requires the ability to be flexible in application of procedures.

• This position works in the store front office.

Background Checks and Requirements

• If selected as a finalist we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire you will be required to complete the US Department of Homeland Securitys I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

• May require a valid drivers license or other acceptable method of transportation.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans preference:

• Veterans preference information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent full-time position and is represented by the Service Employees International Union (SEIU).

• This recruitment may be used to fill future vacancies in the same classification.

• The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying the salary range will reflect an additional 6.95%.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA) application questions or job-specific questions.

• The recruiter for this position is Yvette Medford. If you contact the recruiter please include the job requisition number.

• Email:

• Phone (call or text):

Come for a job. Stay for a career. Make a difference... for a lifetime!