Implementation Specialist

Greenwich, CT - USA

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Company Description:

We are a technology-driven company. We built our business with the purpose of empowering people and improving their organizations one payment at a time.

We started our journey by providing smart and simple payment processing tools and products but havent stopped there. We are backed by a team of world-class experts and the best technology talent and we are committed to helping more new businesses get started increase the revenues of our customers and bridge the gap between online merchants and payment solutions.

Our mission is to give companies the tools they need to change the future of their business.

Job Summary:

The Implementations Specialist plays a critical role in coordinating the rollout adoption and ongoing refinement of internal and external systems and tools across the organization. This role is highly collaborative and communication-focused: the right candidate loves staying in sync with stakeholders is proactive in providing status updates and thrives when connecting teams and clarifying details.

The Implementations Specialist will lead implementation projects support User Acceptance Testing (UAT) maintain process documentation and work closely with internal teamsincluding Product Engineering Support and Operationsto ensure solutions meet business needs. This position is ideal for someone who enjoys digging into the details asking questions to deeply understand workflows and consistently sharing information to keep teams aligned.

The ideal candidate has a desire to make an impact professionally and is self-motivated/goal oriented.

Requirements

Responsibilities & Duties:

Plan and manage implementation efforts for internal and external tooling ensuring delivery milestones and stakeholder expectations are met.
Build test plans execute UAT cycles gather feedback document issues and work with Product & Engineering to ensure resolution.
Act as a communication hubgather information share updates confirm alignment and ensure no team is left out of the loop.
Identify inefficiencies and collaborate with stakeholders to streamline workflows reduce manual effort or improve user experience.
Support teams through new feature rollouts and system changes; assist with onboarding teams to updated processes and tools.
Work cross departmentally to understand create and maintain company-wide policies and procedures ensuring alignment with regulatory standards implementing version control and providing support for training and implementation.
Strong understanding of Payarcs business needs to understand purpose and concept to challenge departments to streamline automate and improve processes and procedures.
Develop a strong understanding of how departments operate in order to ensure implementations truly support business needs.
Perform other duties assigned and provide operational support for ad-hoc projects as needed

Skills/Competencies:

Excellent written and verbal communication skills with an emphasis on proactive updates and cross-team alignment.
Naturally collaborative working style; enjoys pulling stakeholders together and ensuring shared clarity.
Strong attention to detail organization and follow-through across multiple concurrent projects.
Comfortable diving into complex processes and asking clarifying questions to understand how things work end-to-end.
Analytical mindset; able to identify trends test assumptions and validate expected outcomes.
Comfortable with technology and data willing to learn new systems tools and workflows.
Bonus: Familiarity with SQL APIs or basic scripting (Python etc.) or a desire to learn these for troubleshooting reporting or UAT validation.
Detail oriented and excellent organizational planning and prioritization skills.
Judgment and resourcefulness to solve problems independently.

Qualifications / Experience Required:

2 years experience in implementations business operations product operations technical support project coordination or similar role.
Experience with various computer skills: Microsoft Access Word Excel Outlook and Internet savvy
Ability to become and remain proficient in all programs necessary to perform the everyday duties.
Nice to Have: Experience writing basic SQL queries (e.g. SELECT JOIN WHERE) or comfort learning as part of the role.
Payments / SaaS experience is a plus but not required.

Education Requirements:

Bachelors Degree Preferred

Physical Requirements:

Prolonged sitting

PM22

Required Experience:

Company Description:We are a technology-driven company. We built our business with the purpose of empowering people and improving their organizations one payment at a time.We started our journey by providing smart and simple payment processing tools and products but havent stopped there. We are back...