Associate Enablement Manager, GTM Onboarding

Cresta

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profile Job Location:

San Francisco, CA - USA

profile Monthly Salary: $ 120000 - 140000
Posted on: 3 days ago
Vacancies: 1 Vacancy

Job Summary

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices automate conversations and inefficient processes and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab Crestasco-founder and chairman isSebastian Thrun the genius behind Google X Waymo Udacity and more. Our leadership also includes CEOPing Wu the co-founder of Google Contact Center AI and Vertex AI platform & co-founder Tim Shi an early member of Open AI.
Weve assembled a world-class team of AI and ML experts go-to-market leaders and top-tier investors including Andreessen Horowitz Greylock Partners Sequoia and former AT&T CEO John Donovan. Our valued customers include brands like Intuit Cox Communications Hilton and Carmax and weve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.
Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here and its at Cresta.

About the role:

As an Associate Enablement Manager GTM Onboarding youll own the logistics scheduling and communications that power our go-to-market (GTM) onboarding journey. From the moment a candidate accepts an offer through their transition into full productivity youll ensure every new hire feels welcomed prepared and supported. Youll work cross-functionally with HR IT Sales Enablement Recruiting and GTM leadership to deliver a seamless organized and positive onboarding experience.

This is a mid-level yet high-impact role: success means new hires start off confident well-equipped and aligned with Crestas culture and GTM motion setting them up for long-term success.

Location preference: San Francisco or New York based - Remote

Responsibilities:

Onboarding Scheduling & Coordination

  • Plan schedule and manage all onboarding sessions including remote Embark Lite and in-person Embark Core events (training sessions orientation team-building dinners/socials etc.)
  • Ensure every new hire has a complete onboarding schedule for their respective start date (sessions meals social events training introductions)
  • Serve as the primary point of contact for new hires from offer acceptance through onboarding and initial ramp period

Onboarding Logistics & Admin Support

  • Manage welcome-packs onboarding materials training guides and ensure theyre prepared and distributed professionally
  • Track and maintain new-hire checklist items (documentation access compliance equipment etc.)

Communication & New-Hire Experience

  • Serve as the main communication hub for onboarding communicating schedules changes reminders and welcoming messages to new hires
  • Collaborate with GTM leadership HR and other stakeholders to tailor onboarding content for role-specific needs and ensure clarity about expectations resources and next steps
  • Provide support and answer questions from new hires or internal stakeholders regarding onboarding status logistics or issues

Event & Social Coordination

  • Plan and coordinate social elements of onboarding (team dinners team-building activities) to help new hires integrate into company culture. This includes arranging catering venue logistics virtual session facilitation (if remote) etc.
  • Ensure onboarding events run smoothly and create a welcoming inclusive environment that fosters belonging engagement and early connection to the team

Post-Onboarding Follow-up & Tracking

  • Monitor and track completion of onboarding tasks feedback and follow-ups for new hires during their first weeks/months
  • Collect feedback from new hires about the onboarding experience and identify areas for continuous improvement of the onboarding process and programs

Qualifications We Value:

  • 2-5 years work experience ideally in HR administration operations project coordination office management or similar
  • Strong organizational skills attention to detail and ability to manage multiple moving parts (schedules people logistics) at once
  • Excellent verbal and written communication skills comfortable liaising with multiple stakeholders (HR IT leadership new hires)
  • Highly collaborative and service-oriented mindset with a genuine interest in creating a welcoming positive new-hire experience
  • Comfort with administrative systems basic proficiency with productivity tools (e.g. Google Workspace or Microsoft Office) and willingness to learn HRIS onboarding platforms or internal tools
  • Flexibility and adaptability able to handle changing schedules last-minute adjustments and varied task types (logistics communication coordination admin)
  • Professionalism discretion and ability to handle sensitive/confidential information responsibly
  • Bonus: Experience or interest in event planning or coordination (socials team-building) or working cross-functionally across HR IT and business teams

Perks & Benefits:

We offer a comprehensive and people-first benefits package to support you at work and in life:

  • Comprehensive medical dental and vision coverage with plans to fit you and your family
  • Flexible PTO to take the time you need when you need it
  • Paid parental leave for all new parents welcoming a new child
  • Retirement savings plan to help you plan for the future
  • Remote work setup budget to help you create a productive home office
  • Monthly wellness and communication stipend to keep you connected and balanced
  • In-office meal program and commuter benefits provided for onsite employees

Compensation at Cresta

Crestas approach to compensation is simple: recognize impact reward excellence and invest in our people. We offer competitive location-based pay that reflects the market and what each individual brings to the table.

The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience skills education and addition to base pay total compensation includes equity and a comprehensive benefits package for you and your family.

Base Salary Range: $120000 $140000 Offers Equity

We have noticed a rise in recruiting impersonations across the industry where scammers attempt to access candidates personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @ domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee reach out to


Required Experience:

Manager

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices automate convers...
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Key Skills

  • Restaurant Experience
  • Fashion Retail
  • Customer Service
  • Hospitality Experience
  • Store Management Experience
  • Assistant Manager Experience
  • Management Experience
  • Retail Sales
  • Leadership Experience
  • Supervising Experience
  • Restaurant Management
  • Retail Management