Customer Support & Experience Associate
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Job Location:
Appleton, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Were looking for a Customer Support & Experience Associate who genuinely enjoys helping people and delivering thoughtful reliable this role youll be the first point of contact for our customersanswering questions resolving requests and ensuring every interaction feels professional supportive and seamless.
This is a fully remote position designed for individuals who value flexibility and meaningful work. Its an excellent opportunity for those transitioning careers returning to the workforce or seeking a customer-focused role that fits alongside other life commitments. No prior industry experience is requiredcomprehensive training and ongoing support are provided.
What Youll Do
Respond to customer inquiries via email phone and messaging platforms
Provide friendly accurate and timely support tailored to customer needs
Assist with coordinating service requests and next steps
Track and update customer information with strong attention to detail
Follow up to ensure questions are fully resolved and customers feel supported
Use internal systems and tools to manage daily support tasks
What Were Looking For
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Strong communication and active listening skills
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A customer-first mindset with a professional friendly approach
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Organized dependable and detail-oriented
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Comfortable working independently in a remote environment
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Willingness to learn new systems and workflows
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Experience in customer service call centers hospitality retail or administrative support is helpfulbut not required
What We Offer
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Fully remote work environment
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Flexible scheduling based on availability
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Structured onboarding and training
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Ongoing support and access to resources
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Opportunities to build long-term customer service and communication skills
Schedule
Flexible based on your availability
Why This Role Matters
This role provides the opportunity to build valuable customer service experience while maintaining the flexibility needed to support your personal and professional priorities. Youll be part of a supportive remote team where quality service reliability and genuine human connection truly matter.
Key Skills
- Electrical Engineering
- SQL
- Active Directory
- VMware
- OS
- Windows
- Trouble Shooting
- Linux
- SAN
- Java
- Technical Assistance
- Setup
- hardware
- Technical Support
- Software support
