National Service support manager
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Posted on:
Yesterday
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1 Vacancy
Job Summary
Job Title
National Service support managerJob Description
In this role you have the opportunity to make life better
Looking at the challenges the world is facing today Philips purpose has never been more relevant. So whatever your role if you share our passion for helping others youll be working towards creating a better and fairer future for all.
You are responsible for
- Bridge global service guidance and localize. Continuously optimize service operation to make service as one of the business advantages.
- Bridge manufacture and Philips to build OEM/ODM service agreement and service delivery standards.
- Authorize and train local service providers to deliver service as well.
- Keep patient safety and quality as top prioritiesto collect product performance feedback and report to product manager in time.
- Spare parts / service rules and product lifecycle management.
- Team management and budget management of technical support team.
You are a part of
Sleep and Respiratory Service Excellence team. You would report to Service Excellence Leader. Meanwhilethere are 6 technical support engineers report to you directly.
To succeed in this role youll need a customer-first attitude and the following
- Bachelors degree and >5 years of medical device industry experience at least 2 years team management experience.
- With advanced knowledge of medical device service.
- High sensitivity of patient safety and quality customer unmet needs customer satisfaction.
- Business result-oriented intercultural sensitivity quick learner and resourceful self-starter.
- Positive attitude hard-working self-motivated able to work under high pressure.
- Good communication and cross-function cooperation skills
- Good command of English in writing and speaking
- Able to travel extensively within China (about 40%)
How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced productive and healthy way. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced productive and healthy way.
Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: Theres a certain energy when everyones in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where when and how to work can vary according to task and team schedules. Flexibility isnt office or online it means choosing the space that works best for you your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being offer career advancement opportunities and enable us to be at our best.
Why should you join Philips
Working at Philips is more than a job. Its a calling to create a healthier society through meaningful work focused on innovative customer-first health technology solutions. Help us improve the health and well-being of billions of people every year. Ultimately creating a career that no one could have planned for. Even you.
Required Experience:
Manager
Key Skills
- MAC
- Active Directory
- Service Support
- End user
- Access Points
- trouble tickets
- OS
- Linux
- Project Management
- Service Management
- Service Quality
- Setup
- Service Desk
- hardware
- Software Applications
About Company
Philips has been revolutionizing lighting for over 125 years. We pioneered the world changing development of electric light and LED, and are now leading the way in intelligent lighting systems. Our deep understanding of how lighting positively affects people, enables us to deliver inn ... View more
