ConsumerFamily Relations Program Assistant

THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended.

Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Failure to submit the Application or Supplemental Questionnaire will result in disqualification.

Applications and Supplemental Questionnaires will only beaccepted online.

Qualified bilingual persons who speak English and are also fluent in:Spanish Chinese Vietnamese Cambodian Laotian Korean Mien Tagalog Amharic Farsi Dari Tigrigna Russian Romanian or Sign Languages are especially encouraged to apply. There is an additional biweekly compensation for persons in positions designated bilingual. Qualified candidates may be tested to demonstrate language proficiency.

THE COUNTY

Alameda County located on the east side ofSan Francisco Bay is Californias seventh-largest county. The County employs 9700 full-time employees and operates on an annual budget of $3.4 billion. Oakland the County seat is Californias eighth-largest city. One and a half million people call Alameda County home and live in a variety of incorporated cities unincorporated communities and rural areas. As a major urban county Alameda provides a full range of services to its citizens. The County is a blend of culturally and ethnically diverse communities and its mixture of cosmopolitan and suburban areas provides the perfect environment for families and their active lifestyles. The County offers extensive cultural resources countless recreational opportunities and an array of fine public and private colleges and universities.

ALAMEDA COUNTY HEALTH

Alameda County Health is the local government agency that promotes and protects the health and well-being of all who live work learn and play in Alameda County. We coordinate services and cultivate partnerships with community organizations and providers to help ensure access organize and deliver health care and services to people with Medi-Cal and without insurance support resilient communities and improve health for all. We focus on health equity by developing programs and systemic solutions that reduce disparities for the people and communities we serve.

Alameda County Healths departments and programs focus on services and support that provide care for the whole person.

• The Behavioral Health Department provides mental health and substance use services for people with Medi-Cal and without insurance and supports people along their path to wellness recovery and resilience.

• The Environmental Health Department works to keep our air water and food safe; it regulates protects and promotes the health of everyone in Alameda County by enforcing environmental health codes to reduce exposure to toxins and diseases.

• The Public Health Department focuses on community and population-level health preventing and addressing root causes of health inequity across a range of communicable and chronic diseases.

• Alameda County Health also provides services through Housing and Homelessness Services Emergency Medical Services Agency HealthPAC and Healthy Schools and Communities.

BEHAVIORAL HEALTH DEPARTMENT

As part of Alameda County Health the Behavioral Health Department supports people with Medi-Cal and without insurance living with serious mental illness and substance use conditions along their path toward wellness recovery and resiliency. We provide services through a network of contracted mental health and substance use providers and administer the States resources and training for behavioral health providers case managers and other healthcare professionals. We advocate for our patients and families and create space for personal engagement in their care.

We are outpatient specialists for mental health services for older adults and youth substance use providers and treatment program specialists advocates for quality improvement and patients rights and psychiatric and integrated health care providers.

For more information about the Behavioral Health Departmentplease visit.

THE POSITION

Under general supervision to provide programmatic assistance and administrative support in the Behavioral Health Care Services Consumer/Family Relations Program; serves as a program representative and supports the involvement of consumers/family in implementing systems change training and education hiring of consumers/family in behavioral health care programs and developing self-help and consumer/familyoperated programs; and to do related work as required.

These positions are located in the Behavioral Health Care Services Department (BHCS) and report to the Consumer/Family Relations Manager. The Consumer/Family Relations Program Assistant provides administrative support and coordinates a variety of related community and educational outreach activities and events performs a variety of administrative functions in the implementation of consumer/family related programs/projects. This class is further distinguished from the next higher class Consumer/Family Relations Manager in that the latter class has supervisory responsibilities and provides leadership for the activities of the Consumer/Family Relations Program.

For more detailed information about the job classification please visit: Consumer/Family Relations Program Assistant (#5097).

THE IDEAL CANDIDATE

In addition to meeting the established minimum qualifications the ideal candidate will:

• Provide advisory assistance programmatic guidance feedback and resources in mental/behavioral health and wellness recovery and peer support services. .
  

• Believe in and inspire teamwork team spirit and collaboration by being accessible supportive open-minded empathetic and able to effectively manage conflict by facilitating constructive interactions amongst differing stakeholders that result in diverse work teams that better serve our diverse communities.
  

• Commit to developing oneself and others by continuously aspiring to gain increased competence and technical and professional skill or knowledge in the areas of mental/behavioral health and wellness recovery and peer support services while modeling excellence and seeking to motivate and facilitate continuous learning.
  

• Be experienced at coordinating programmatic and administrative support activities and completing procedures documents forms reports and/or budgets that are essential to day-to-day operations.
  

• Be an effective communicator who develops and maintains effective relationships with others and relates well with people of diverse cultures interpersonal styles abilities motivations or backgrounds even in times of conflict.
  

• Be capable of establishing courses of action for self and others to ensure that work is completed efficiently to achieve goals and results while maximizing resources wisely.
  

• Strive to build a customer-focused service organization ensuring that the mental/behavioral health consumer/peer perspective is a driving force behind program decisions and activities; advocate for diverse customers including mental/behavioral health consumers/peers; and craft and implement service practices to meet both the organizations and consumers needs.

The examination will consist of the following steps:

1) A review of candidates applications to verify possession of minimumrequirements. Those candidates who possess the minimum requirements for theclassification will move on to the next step in the examination process.

2) A review of candidates Supplemental Questionnaires to select the bestqualified applicants. Those candidates selected as best qualified will move onto the next step in the examination process.

3) An oral interview examination which will be weighted as 100% of thecandidates final examination score. The oral interview examination may containsituational exercises.

CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACHPORTION OF THIS EXAMINATION.

We reserve the right to make changes to the announcedexamination components.

Alameda County utilizes a Civil Service Selection System founded on a system is competitive and based on broad recruitment efforts and equalopportunity for qualified applicants to test in an examination process designedto determine the qualifications fitness and ability of competitors to performduties of the vacant position. Many of our recruitments are targeted andspecific to the needs of a current vacant position in which case the eligiblelist may be exclusively used for that current vacant position. Otherrecruitments may be more broadly used for both current and future vacancies orfor other alternate jobs with comparable scopes of work.

To learn more about ourrecruitment and selection process please visit the What You Need to Knowsection of our website.

Applicants will be informed via email with reasonable noticeinadvance of any examination process which will require their following dates are tentative and subject to change based on the needs ofthe Agency:

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCEDRECRUITMENT & SELECTION PLAN

Alameda County and the Human Resource Services Department will makereasonable efforts in the examination and/or selection process to accommodatequalified individuals with disabilities and/or medical conditions inaccordance/compliance with the State Fair Employment and Housing Act (FEHA)Federal Americans with Disabilities Act (ADA) Alameda Countys ReasonableAccommodation Policy and applicable statues. To request an accommodationdue to a disability/medical condition during this or other phases of theexamination/selection process please contact the assigned Human ResourcesRepresentative listed on the job announcement before the last date offiling. Alameda County requires applicants to provide supportingdocumentation to substantiate a request for reasonable orderto qualify for a reasonable accommodation applicants must have adisability/medical condition pursuant to the ADA FEHA and applicable statutes.

For more informationregarding our Reasonable Accommodation procedures please visit our website County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many employee discount fitness and health screening programs focused on overall wellbeing. These benefits include but are not limited to*:

For your Health & Well-Being

• Medical HMO & PPO Plans
• Dental HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance
• County Allowance Credit
• Flexible Spending Accounts - Health FSA Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance Critical Illness Long-Term Care Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness Incentive Based Programs Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks cell phone etc.)
• Child Care Resources
• 1stUnited Services Credit Union

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a summary of the benefits offered and can be subject to change.

All notices related to County recruitments for which youhave applied will be sent/delivered via email. Please add @@ and as accepted addressesto any email blocking or spam filtering program you may use. If you do not dothis your email blocking or spam filtering program may block receipt of thenotices regarding your application for recruitments. You are also strongly advisedto regularly log into your County of Alameda online application account tocheck for notices that may have been sent to you. All email notices that willbe sent to you will also be kept in your personal online application will be able to view all of your notices in your online application accountby clicking on the My applications button on the Current JobOpenings page.

Please take the stepsrecommended above to ensure you do not miss any notices about a recruitment forwhich you have applied. The County of Alameda is not responsible for noticesthat are not read received or accessed by any applicant for a County recruitment.

NOTE: All notices aregenerated through an automated email notification system. Replies to the emailboxes and are routed tounmonitored mailboxes. If you have questions please go to our website at . You may also contactthe Human Resources Analyst listed on the job announcement for the recruitmentfor which you have applied.

NicoleLewis-BoltonHuman Resources Analyst

HumanResource Services County of Alameda

Disaster ServiceWorker

All Alameda County employees are designated Disaster Service Workers through state and local with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency.

Equal EmploymentOpportunity

Alameda County has a diverse workforce that is representative of thecommunities we serve and is proud to be an equal opportunity aspects of employment are based on merit competence performance andbusiness need. Alameda County does not discriminate in employment on the basisof: race color religion sex (including pregnancy and gender identity)national origin political affiliation sexual orientation marital statusdisability genetic information age membership in an employee organizationretaliation parental status military service or other non-merit factorsprotected under federal state and local law. Alameda County celebratesdiversity and is committed to creating an inclusive and welcoming workplaceenvironment.