Customer Service Manager
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Manager
30723 per annum bonus opportunity of up to 1000 per quarter
Join a growing business where your career can move forward - this role is available due to internal promotion.
Ideal background in Insurance - candidates from reactive maintenance or service industries also welcome.
Location: Sheffield S4 Driver required for this position preference for candidates living locally
Hours: Monday to Friday 8:30am 5:00pm (40 hours per week) 1/2 hr lunch
Training: Tamworth Sutton Coldfield - 2 weeks all expenses paid
Perks: 28 days holiday (including bank holidays) Workplace Pension Scheme Life Insurance Eye Tests Medical Cashplan Yearly Flu Vaccination
Duties & Responsibilities:
Skills and Experience:
Job Ref:EN1035
Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 7 working days of your application you should presume that your application was unsuccessful. By applying for this vacancy you are giving permission for Hollyfield Personnel to contact you and retain your details.
30723 per annum bonus opportunity of up to 1000 per quarter
Join a growing business where your career can move forward - this role is available due to internal promotion.
Ideal background in Insurance - candidates from reactive maintenance or service industries also welcome.
Location: Sheffield S4 Driver required for this position preference for candidates living locally
Hours: Monday to Friday 8:30am 5:00pm (40 hours per week) 1/2 hr lunch
Training: Tamworth Sutton Coldfield - 2 weeks all expenses paid
Perks: 28 days holiday (including bank holidays) Workplace Pension Scheme Life Insurance Eye Tests Medical Cashplan Yearly Flu Vaccination
Duties & Responsibilities:
- Lead coach and develop Customer Experience Coordinators including performance reviews and training plans.
- Oversee the end-to-end management of regional claims ensuring delivery within agreed SLAs.
- Plan and manage regional resources including scheduling of technicians and trade operatives.
- Act as the primary liaison between customers insurers contractors and internal teams.
- Proactively manage work in progress (WIP) to ensure quality standards and safe working practices.
- Manage financial performance including margin control scope validation variations and invoicing.
- Ensure accurate data input reporting and system updates across internal and customer platforms.
- Deliver outstanding customer service managing complaints and escalations in line with FCA guidelines.
- Ensure full compliance with Health & Safety Environmental and Quality procedures.
- Support the ongoing development of core services and carry out any reasonable management request.
Skills and Experience:
- Ideal background in Insurance candidates from reactive maintenance or service industries also welcome.
- Previous experience in a similar role.
- Must be a driver perfect for a local professional looking for their next role.
- Strong communication skills both verbal and written.
- Outcome-driven with good organisational skills.
- Ability to work under pressure and on own initiative.
Job Ref:EN1035
Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 7 working days of your application you should presume that your application was unsuccessful. By applying for this vacancy you are giving permission for Hollyfield Personnel to contact you and retain your details.
Required Experience:
Manager
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Hollyfield Personnel is a Recruitment Agency based in Sutton Coldfield that work hard to deliver a personal, bespoke approach with all of our clients and candidates alike.
