Enterprise Customer Success Manager BostonNew York

Boston, NH - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

As an Enterprise Customer Success Manager you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. Youll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management first and foremost while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customers unique needs and clearly convey the value of the Datadog product.

At Datadog we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What Youll Do:

Act as a strategic partner to customers orchestrating cross-functional internal teams and engaging executive technical and business stakeholders to understand customer goals and translate them into a clear deliverable Datadog value narrative.
Proactively build and maintain executive relationships to deliver clear outcome-driven value stories that connect Datadog technical use cases to measurable business results.
Lead QBRs and strategic reviews as a forum to demonstrate impact align on priorities and define next-step initiatives.
Analyze adoption and usage trends to quantify value delivered extract insights from large datasets identify gaps and drive financially grounded commercial recommendations and strategic opportunities.
Position Datadog as a critical observability platform that enables reliability efficiency and informed decision-making.
Own and project manage the on-boarding process for new customers
Collaborate cross-functionally with AEs SEs TAM Product Support Enablement and other technical teams to ensure consistent value delivery and messaging.

Who You Are:

Customer-centric with 3 years in a Customer Success or Account Management role
Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
Knowledgeable in working with Fortune 1000 companies and global brands across all industries
A strong communicator with exceptional attention to detail and an ability to cater to a specific audience including CTO VP of Engineering and DevOps professionals
Experienced in the B2B tech space or with SaaS companies
Able to travel for customer onsite visits and events as required

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. Thats okay. If youre passionate about technology and want to grow your skills we encourage you to apply.

Benefits and Growth:

Best-in-breed onboarding
Generous global benefits
Intra-departmental mentor and buddy program for in-house networking
New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
Continuous professional development product training and career pathing
An inclusive company culture able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Required Experience:

Manager