ERC Generalist

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

ERC Generalist Level 2

Join Adobe as an ERC Generalist Level 2 and become the initial point of contact for all employee and manager concerns. This role offers a broad scope providing generalist support to drive manager and employee success. You will address inquiries related to HR policies procedures and programs collaborating with Centers of Excellence (COEs) to identify and implement effective solutions. The position requires a strong customer orientation a proactive approach to anticipating people-related needs and a results-driven mindset.

Reports To: Manager - ERC

Years of Experience: Typically requires a minimum of 4-6 years of related HR Generalist experience.

Job Responsibilities

• Act as the primary contact for standard to complex HR policy program and procedure inquiries using a case tracking tool with minimal oversight.
  Provide research support and problem resolution for employee and manager queries.
  Analyze situations or data of moderate to high complexity applying sound judgment to determine appropriate actions.
  Deliver reporting support analysis and support end to end offboarding process including exit interviews.
  Mentor employees at the first level and escalate cases as needed based on complexity.
  Provide operational support for local HR responsibilities.
  Support communication activities related to new tool introductions or policy changes.
  Analyze operational data and metrics to identify trends challenges and opportunities for improvement.
  Resolve standard issues creatively and drive cross-functional and global projects and initiatives.
  Offer ongoing consultation to employees and managers especially in situations requiring frequent monitoring.
  Confidently coach employees and managers through ambiguous topics.
  Perform data analysis using Excel/PowerPoint and create effective presentations.
  Ensure compliance with deadlines time constraints and service level agreements (SLAs).
  Maintain the highest standards of confidentiality and sensitivity in all interactions.

Skill Requirements

Excellent verbal and written communication skills.
Strong knowledge of HR concepts local/regional employment laws and statutory requirements with the ability to apply them in alignment with Adobes values.
Critical thinking and problem-solving abilities including the capacity to challenge established solutions and contribute to new practices.
Ability to articulate problem areas and maintain a solution-oriented focus.
Dedication to exceptional customer service.
Adaptability to learn new tools and platforms and manage change effectively.
Independent and autonomous work style with a strong team orientation.
Sound judgment in identifying and escalating issues appropriately.
Empathy and sensitivity in delivering difficult messages.
Proficiency in creating concise and impactful PowerPoint presentations.
Solution-oriented mindset with strong inquiry and listening skills.
Comfort with ambiguity and the ability to operate efficiently in a fast-paced environment.
Deep customer empathy curiosity and emotional intelligence.
Commitment to impartiality and neutrality especially in confidential circumstances.
Data-driven decision-making and the ability to influence and inspire confidence.

Key Proficiencies

• Customer-Focused
• Proactive approach
• Effective Communicator
• Practical problem-solving skills
• Teamwork and collaboration

Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.

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