French Speaking Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
4 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
TheCustomer Service Representative will be part of our Shared Services Centers across the globe providing services & support to our customers. Representatives will be responsible for processing customer orders and product returns quotations handling outbound customer calls to resolve customer queries/issues providing order status/follow-up until resolution and administrative sales support required to deliver a high-quality customer Service Representatives can be allocated to a Tier/Account team to build customer intimacy and business acumen.
In This Role Your Responsibilities Will Be:
Understandand interact with avariety of NI departments processes and applications to support customer needsto drive velocity and remove roadblocks.
Supportsalesopportunity management cyclefor broad-based customersbyfulfilling operational requests.
Provide differentiated operational support through NIs business model (Tiering)throughout the sales and post-sales cycle.
Provide optimal customer experience (internal and external) byfollowing internal processes and standard operating procedures consistently and accurately using tools like OracleSFDCOutlook and other internal business applications.
Timely follow-up with customerson pending actions tosupport their needs through multiple phone email and chat channels.
Supportstandardand non-standardcustomer inquiries regarding order processcreation or modification supply chain implications or other information regarding their accountsthrough phone email or chat.
Create and manage customer data records to ensure proper data integrity of our customer records.
Drive escalation and continuous improvement for Core Customer Operations organization.
Decision-making
Decision-making across the customer interactions escalations guiding the customer to the company direction involving the cross-functional members.
Pre-sales and Post-booking Support
Sales requested Report (eg: Backlog report)
TC review Acceptance Logistics arrangement and following up with the customer.
Deliver a consistent customer experience across all channels by meeting Key Performance Indicators (KPIs).
Partner with various teams and functions to deliver acustomer-effortless experience.
Influence customers during the buying process becoming a trusted advisor to enable our self-service and digital channels.
Who You Are: You readily action new challenges without unnecessary planning. You persist in accomplishing objectives despite obstacles and effectively communicate in various settings: one-on-one small and large groups or among diverse styles and position levels.
For this Role You will Need:
APAC & EMEA
Bachelors degree completed or relevant customer service experience.
Fluency in French and English
Preferred Qualifications that Set You Apart:
Technical High School degree oractively studying auniversity career (review the related careers in the following point).
Preferred:Universitybachelors degreecompleted or technical careers. (Possible careers: Engineering Business Administration Human Resources Accounting Finance Marketing Psychology Education)
Understandingof KCS methodology or other knowledge managementmethodologies.
Preferred: Expertise in Account Management and differentiated account treatment strategy.
Between 2-3 years of experience in Shared Service Centers.
Ability to work Full-time but flexible 8 hours between department hours of 6 am to 7 pm CST Monday-Friday. Availability to work overtime as business needs require.
Advanced English level to ensure excellent reading writing and verbal communication skills.(B2)
Must be able to communicate effectively with customers from the United States Canada and Latin America regarding their product orders service and other customer inquiries about their transactions.
Proficient in computer usage and a variety of basic skills.
Strong customer service attitude positive outlook excellent work ethic and drive to succeed.
Effective time management skills and a self-starter attitude.
Ability to take ownership of customer needs and demonstrate initiative and decision-making.
Demonstrates aptitude for learning new business applications and enterprise software.
Demonstrates aptitude for and interest in learning/improving processes.
Oracle and SFDC application experience is a plus.
Our Culture & Commitment to You: At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Emerson has refocused its business portfolio to deliver solutions that bring greater value to our customers. About Emerson We concentrate on the most complex, profound challenges facing the world in the process, industrial, commercial and residential markets. Our global talent, best-i ... View more
