Child Support Supervisor
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Job Location:
Pleasanton, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Introduction
READ THIS ENTIRE BULLETIN FOR INSTRUCTIONS ON HOW TO REAPPLY FOR THIS RECRUITMENT.
THIS IS A REOPENING OF AN EXISTING EXAMINATION.If you have previously applied or started an application for the Child Support Supervisor Examination # read this entire bulletin. There are specific instructions on how to reapply for this position.
PLEASE CONTACT THE EXAMINATION ANALYST ROSARIO JONES ATTO HAVE YOUR PREVIOUS APPLICATION RELEASED BACK TO YOU.
The scores and dispositions of candidates for this examination will be merged with previous exam participants. If you have previously submitted an application and choose to reapply your new score/disposition will replace your current disposition.
DESCRIPTION
THE AGENCY
Alameda County Department of Child Support Services (ACCSS) believes that all parents should be fully engaged in supporting the wellbeing of their children. To meet our Vision ACCSS is committed to serving the children and families of Alameda County in ways that are innovative responsive efficient compassionate and in tune with the rich diversity of our community.
Our customers are mothers fathers caregivers children community partners and the residents of Alameda County. ACCSSs core business is to provide assistance to families through establishment of parentage the establishment of child support orders for monetary and medical support and through the enforcement of child support orders. To carry out this Mission our employees are dedicated and talented people who leverage their skills and passion for public service to meet customer needs. Through coordinated efforts and collaboration with community partners ACCSS collects and distributes important child support enhancing self-efficiency and the well-being of families throughout Alameda County.
Alameda Child Support Services culture and business operations are shaped by the following key principles:
- Family Focused: Partner with families to eliminate barriers to providing reliable child support to their children.
- Dynamic Workforce: Attract retain and develop a highly skilled and engaged workforce.
- Operational Excellence: Focus on the highest level of performance and efficiency in our service delivery.
- Innovation: Meet the needs of families through creative solutions.
- Collaboration: Partner with the community to create an ecosystem of support services.
For more information about Alameda County Child Support Services clickHERE.
For more information about the State of CA Child Support clickHERE.
- Has a strong understanding of the child support program and prevailing trends.
- Has the technical expertise to identify and resolve the most complex case issues.
- Has experience managing a high-volume caseload within the child support program or closely related field.
- Understands key performance indicators and how program performance is measured.
- Embraces change new challenges and process improvement.
- Takes initiative to build and maintain effective working relationships with others.
- Leverages delegation and team strengths to accomplish goals and organizational objectives.
- Uses data and reliable resources to inform decisions and recommendations.
- Promotes a team environment that supports employee engagement and encourages staff to do their best work.
- Hold self and others accountable for achieving goals and performance expectations.
MINIMUM QUALIFICATIONS
- Must possess a valid California State Motor Vehicle Operators license.
- A thorough background investigation including fingerprinting will be conducted of all candidates who have accepted a conditional offer of employment to ensure they are suitable for Child Support related work. A felony conviction may be disqualifying. Upon employment subsequent background investigations will be conducted on a periodic basis to determine ongoing suitability for Child Support related work.
KNOWLEDGE AND SKILLS
- Basic principles of supervision and training.
- Principles and techniques of interviewing investigating collecting payments and casework management.
- Researching and applying laws rules regulations and policies pertinent to the Child Support Program.
- State and federal performance measures pertaining to Child Support Services.
- Customer service relations techniques.
- Organization and function of the various units/sections of the Department of Child Support Services.
- Automated systems and software applications commonly used within the child support program.
- The employee performance review process and progressive discipline procedures.
- Plan direct coordinate and prioritize work assignments.
- Guide and evaluate the development of subordinates.
- Coach mentor and train employees.
- Establish and maintain effective relationships with others and work collaboratively.
- Interpret and apply complex laws and regulations.
- Exercise independent judgment and make effective decisions.
- Analyze a variety of information and data draw logical conclusions and make appropriate recommendations.
- Adapt to multiple and changing priorities.
- Negotiate and collect child support payments.
- Communicate effectively verbally and in writing.
- Represent the Department in child support related activities with representatives of other agencies departments and the public.
EXAMINATION COMPONENTS
THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS:
1) A review of applicants applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.
CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION.
We reserve the right to make changes to the announced examination components.
Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position in which case the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies or for other alternate jobs with comparable scopes of work.
To learn more about our recruitment and selection process please visit the What You Need to Know section of our website AND SELECTION PLAN Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates aretentativeand subject to change based on the needs of the Agency. Deadline for Filing: 5:00:00 PM Monday December 29 2025 Review of Minimum Qualifications: Monday January5 2026 Oral Examination: Week of February 9 2026* For your Health & Well-Being For your Financial Future For your Work/Life Balance *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. ** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave. All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @ @ and as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the My applications button on the Current Job Openings page. All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. Equal Employment Opportunity Alameda County has a diverse workforce that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit competence performance and business need. Alameda County does not discriminate in employment on the basis of race color religion sex (including pregnancy and gender identity) national origin political affiliation sexual orientation marital status disability genetic information age membership in an employee organization retaliation parental status military service or other non-merit factors protected under federal state and local law. Alameda County celebrates diversity and is committed to creating an inclusive and welcoming workplace environment. Required Experience: ManagerTENTATIVE RECRUITMENT PLAN: TENTATIVE SELECTION PLAN: Departmental Hiring Interviews: TBD Conclusion
Human Resource Services County of Alameda
Email:
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Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
Just east of San Francisco Bay lies Alameda county. The county, which is governed by a five-member board of supervisors, includes the major cities of Hayward, Oakland, San Leandro, and Livermore. Fifty county departments handle services like behavioral health care, emergency medical, ... View more
