Service Excellence Program Supervisor
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Job Summary
Service Excellence Program Supervisor
Part Time Days
Grand River Health Rifle CO
At Grand River we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond. Our supportive culture is built on respect friendliness and a shared commitment to exceptional patient care.
What Youll Do
- Plan organize design and implement Service Excellence training programs for Grand River Health employees.
- Collaborate to develop team skills in customer service and promote a positive work environment.
- Track and maintain attendance records for annual Service Excellence training ensuring accurate participation.
- Monitor staff performance to evaluate training effectiveness.
- Develop and manage the annual training calendar including bi-monthly CEO meetings and monthly Service Excellence Council meetings.
- Coordinate and schedule all-staff workshops to meet yearly training requirements.
- Assist with special projects within Community Relations as needed.
- Perform clerical duties such as answering calls managing multi-line phone systems handling correspondence and processing departmental mail.
- Work under general supervision with flexibility to take on or remove job-related duties according to operational needs.
Who Were Looking For
- Bachelors degree in a related field preferred or equivalent professional experience.
- Four to six years of related professional customer service experience required.
- Professional experience in a healthcare setting especially in a similar role is preferred.
What We Offer
Our total rewards package includes
- Pay Range: $30.00 - $37.81/hour (based on experience)
- Shift Differentials:$2$4/hour for nights and weekends
- Comprehensive Benefits:PTO from day one Flexible spending accounts extended illness time optional retirement plan and more
- Perks: Employee assistance programs identity theft protection pet insurance access to outdoor recreation and more!
Compensation may vary outside this range depending on a number of factors including a candidates qualifications skills competencies and experience.
Position is open until filled unless posted otherwise.
Why Join Grand River Health
As a special taxing district we are accountable to our community allowing us to prioritizeexceptional patient-centered careover financial bottom main hospital campus is located in picturesque Rifle Colorado with twenty-five beds providing a wide range of services along with a long-term care center and a satellite campus. While the secret is out that this is a great place to live the atmosphere ofa caring and friendly communityhas been preserved amidst a steady growth of population.
OUR MISSION:
To improve the health and well-being of the communities we serve.
OUR VISION:
To be our communities first choice in quality healthcare.
Required Experience:
Manager
Key Skills
- Business
- Patient Care
- Compliance
- Facility
- Emergency
- Accounting
- HVAC
- Daily Operations
- Direct Supervision
- Professional Development
- Service Management
- Service Operations
- Service Quality
- Payroll
- Service Technician
About Company
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