ServiceNow Platform Administrator

We are the movers of the world and the makers of the future. We get up every day roll up our sleeves and build a better world -- together. At Ford were all a part of something bigger than ourselves. Are you ready to change the way the world moves

Enterprise Technology plays a critical part in shaping the future of mobility. If youre looking for the chance to leverage advanced technology to redefine the transportation landscape enhance the customer experience and improve peoples lives this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

We are looking for a seasoned ServiceNow Platform Administrator with deep expertise in managing enterprise-scale ServiceNow environments. This role involves platform governance operations management upgrades and stakeholder collaboration to ensure optimal performance and alignment with business objectives. The ideal candidate will be CSA certified experienced in best practices and capable of working in a global support model with shift flexibility.

• Platform Administration & Governance: Manage multiple ServiceNow instances (Production Non-Production Development) ensuring stability and compliance. Perform instance cloning patching upgrades and maintain version alignment across environments. Implement platform best practices for performance scalability and security.

• Stakeholder Collaboration & Operations Management: Act as a primary liaison between IT teams business stakeholders and ServiceNow developers. Gather requirements provide technical guidance and ensure smooth delivery of platform enhancements. Manage day-to-day operations including monitoring troubleshooting and incident resolution.

• ServiceNow Development & Configuration Support: Assist development teams with customizations scripting and configuration. Maintain core platform tables data integrity and schema changes.

• Integrations & Automation: Configure and maintain integrations with third-party systems using REST SOAP and MID Servers. Implement automation workflows and orchestration for operational efficiency.

• Upgrades & Continuous Improvement: Plan and execute ServiceNow upgrades with minimal disruption to business operations. Conduct impact analysis regression testing and post-upgrade validation.

• Compliance & Security: Ensure adherence to ITIL processes governance standards and security compliance. Manage access controls roles and permissions across instances.

• Documentation & Knowledge Management: Maintain comprehensive documentation for platform configurations integrations and operational procedures. Provide training and guidance to internal teams on platform best practices.

Required Qualifications:

• 6 years of hands-on experience in ServiceNow platform administration for large-scale enterprise implementations.

• ServiceNow Certified System Administrator (CSA) mandatory.

• Bachelors Degree in Computer Science or Engineering or equivalent combination of relevant education and experience.

• Strong expertise in instance management cloning patching and upgrades.

• Core platform tables and data management.

• Integration design and troubleshooting (REST SOAP APIs).

• Proven experience in stakeholder collaboration and operations management.

• Familiarity with ITIL processes and enterprise governance standards.

• Ability to work in shifts if required for global support.

• Excellent communication and documentation skills.

Preferred Qualifications:

• Advanced ServiceNow certifications (Implementation Specialist ITOM ITSM).

• Experience with CMDB Discovery Orchestration and Performance Analytics.

• Knowledge of high availability disaster recovery and performance tuning strategies.

• Exposure to Agile methodologies and DevOps practices.

You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!

As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:
Immediate medical dental vision and prescription drug coverage
Flexible family care days paid parental leave new parent ramp-up programs subsidized back-up childcare and more
Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays including the week between Christmas and New Years Day
Paid time off and the option to purchase additional vacation time.

This position is a salary grade 7.

For more information on salary and benefits click here: position is a range of salary grades 5-8 .

Visa sponsorship is not available for this position.

Domestic relocation is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran the United States if you need a reasonable accommodation for the online application process due to a disability please call 1-.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid

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