Resident Services Center Representative Charter House
Share
Job Location:
Rochester, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Responsible for screening all visitors to Charter House and assist them in determining where they need to be as well as announce their arrival to the appropriate resident or staff contact. Denies access to unauthorized visitors and handles difficult situations arising from the denial including securing assistance if needed. Answers and directs all incoming telephone calls. Responsible for sorting all incoming mail packages and deliveries. Maintains inventory of wheelchairs & carts for residents and visitors. Provides information assistance to residents and visitors regarding Charter House Mayo Clinic and Rochester locations and services. Responds to all emergency situations (security fire weather alarms resident e-calls) by following established protocols. Performs administrative/clerical duties including but not limited to maintaining reference materials (telephone & resource lists) using pager system printing/copying/mailing and other support tasks for Charter House department programs and activities.
Qualifications
Requires a high school diploma or high school equivalent (GED).
Formal vocational training in a secretarial or computer training course is preferred.
- Work experience in a clerical or secretarial position is preferred;
- Must possess proficiency on technical office equipment including a computer and/or word processor printer telephone switchboard system copier/scanner fax machine or any other job specific office technology;
- Requires clerical aptitude and an understanding of office practices including filing techniques handling mail preparation of charts minutes spreadsheets reports and/or other job specific documents;
- Must possess strong customer service skills which include good written and oral communication skills which contribute to a cooperative and productive atmosphere;
- Must be able to work independently as job requires the ability to multi-task prioritize problem-solve and display good judgment;
- Must maintain strict confidentiality of information and exhibit good human relations skills including the ability to work collaboratively and professionally to build rapport with others at all levels of responsibility;
- Must be adaptable/flexible in a changing work environment which requires working different shifts;
- Must be willing to learn new things and continually upgrade skills.
Required Experience:
Unclear Seniority
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
About Company
Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive ... View more
