Customer Quality Engineer
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Job purpose
The Customer Quality Engineer (CQE) is part of the Quality team supporting the various departments. The CQE helps to introduce quality checks for new products and regularly supports continuous improvement and problem-solving activities within the various departments. The CQE holds a customer canner and supplier facing role and is the point-of-contact for responding to concerns or requests relating to quality.
Principle accountabilities
Comply with EHS rules implement relevant objective.
Drive improvement to deliver high Process quality
Handle internal (NCR) / external (customer concern) quality issue to meet customer requirements and follow up actions on time.
Maintain SPM and specification documents related with Quality function to ensure the product quality meet customer requirement.
Prepare quality report model for new project part.
Work with MOC initial team to assess risk of change in Quality function.
Monitor and optimise scrap rate to reduce poor quality cost.
Timely response to product quality concerns communicated by external customers (customer concerns) or the internal manufacturing groups (supplier concerns).
Work out/track new introduced project timing plan to ensure PPAP is carried out on time and prepare control plan etc documents related to quality function.
Conduct batch review to find quality risk in advance or per customer requirement.
Assist the Account Manager NPI teams and the Plant Quality Managers with tasks relating to the New Product Introduction process.
Customer quality to enhance customer satisfication
Prepare and submit PPAP document package according to customer requirement.
Independently prepare for customer audits and follow up actions on time.
Write the Specification Standards Sampling Plans Marking and Labelling for customers.
Prepare Specification proposal presentations where appropriate.
Perform specification setting assessments for all new parts.
Qualifications
Bachelors degree or above in Maths / Chemistry / Physics / Engineeringetc. or similar professional experience.
Minimum 5 years of quality or engineering experience in Chemical Automotive industry.
Have Customer relationship experience.
Knowledge of IATF16949 standards. Knowledge of VDA6.3 standard.
Competent user of Microsoft applications particularly Word Excel PowerPoint Minitab
Keep good relationship with internal and external customers.
Strong analytical and proven team problem solving skills.
Excellent communication skills with cross-function team.
Work under pressure and flexible to change.
Very good project and time management.
Fluent in written and verbal communication in English.
To submit your application please click the Apply button online.
All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they Matthey respects your privacy and is committed to protecting your personal information.
For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice. By applying for this role and creating an account you are agreeing to the notice.
Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex race disability age sexual orientation marriage or civil partnership pregnancy or maternity religion or belief.
Required Experience:
IC
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
About Company
Johnson Matthey is a global leader in sustainable technologies, catalysing the transition to net zero. Our vision is for a world that’s cleaner and healthier, today and for future generations.
