Development Operations Manager

Big Brothers Big Sisters Of Kentuckiana

Job Location:

Louisville, KY - USA

Monthly Salary: $ 52000 - 57000

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Snapshot:

TITLE: Development Operations Manager

DEPARTMENT: Advancement

FLSA STATUS: Exempt

HOURS: 40

TRAVEL REQUIREMENTS: None typically required.

SALARY: $52000 - $57000

REPORTS TO: Chief Development Officer

TERRITORY COVERED: Full agency service area

CENTRAL OFFICE: 1519 Gardiner Lane; Louisville KY 40218

SUPERVISORY RESPONSIBILITY: No Direct reports

About Big Brothers Big Sisters of Kentuckiana:

At BBBSKY we believe all youth achieve their full potential. For over a century weve created and supported one-to-one mentoring relationships that ignite the power and promise of youth and young adults in our community through mentorship experiences that have a lifelong positive impact. We recognize that while all youth have equal potential they do not have equal opportunity and were committed to changing that through meaningful mentorship.

Position Summary:

The Development Operations Manager owns our CRM strategy and provides the operational backbone for our fundraising success. Youll lead annual giving campaigns donor stewardship and data management to drive individual donor growth toward our $500000 annual goal. This role combines strategic thinking with hands-on execution transforming data into actionable insights that deepen donor relationships and support our mission of creating life-changing mentoring relationships.

What Youll Do

Own our CRM strategy by managing comprehensive data entry developing protocols conducting cleanup projects and training team members while ensuring database integrity and seamless third-party integrations
Create dashboards and reports that reveal giving trends inform fundraising strategy and guide leadership decisions through data analysis and monthly financial reconciliation with our CFO
Ensure exceptional donor experience by sending acknowledgments within 48 hours of every gift and crafting stewardship materials that authentically communicate impact
Design and execute creative bi-annual appeals and giving day campaigns (Give for Good Louisville Giving Tuesday) that contribute to our $500000 individual giving goal
Analyze campaign performance and donor data to continuously improve retention rates identify new opportunities and optimize fundraising results
Respond to all donor inquiries with professionalism and warmth while maintaining confidentiality and accuracy
Collaborate across departments and with external vendors to bring fresh ideas to life and ensure our digital platforms make giving accessible and inspiring

What Were Looking For

Required Qualifications:

Bachelors degree in Business Administration Communications Marketing or Nonprofit Management (or equivalent experience)
2-3 years of fundraising experience with demonstrated success in donor relationship management
2 years of hands-on experience with Raisers Edge CRM platform
Valid drivers license and reliable vehicle with state-required insurance
Stable internet connection for remote work capabilities

Preferred Qualifications:

Proven experience developing successful annual fund campaigns and donor retention strategies
Background in data analysis and reporting within nonprofit environments
Knowledge of giving day platforms and peer-to-peer fundraising tools
Cross-cultural competency and experience working in diverse communities

Core Competencies We Value

Were seeking someone who makes data-informed decisions excels at trend analysis and demonstrates unwavering alignment with our mission to support youth thrive in this role if youre results-oriented with a track record of exceeding fundraising targets solutions-focused when tackling complex data challenges and skilled at effective communication across diverse stakeholders.

What We Offer

Competitive salary range commensurate with experience
Comprehensive health dental and vision insurance
Flexible hybrid work environment with required weekly office presence
Professional development opportunities and ongoing training

Work Environment:

Collaborative mission-driven team culture
Opportunity to make measurable impact on youth outcomes
Cross-departmental project collaboration
Growth-oriented environment that values innovation and initiative
Commitment to work-life balance with flexible scheduling options

Ready to Apply

Join our team and help create lasting change in young peoples lives through strategic fundraising and donor relationship management. Were looking for someone who shares our commitment to youth development and brings both analytical expertise and genuine passion for building meaningful connections.

To apply please submit your resume and a cover letter explaining how your experience aligns with our mission and this roles requirements.

Big Brothers Big Sisters of Kentuckiana is an Equal Employment Opportunity employer and will not engage in or tolerate unlawful discrimination on account of race color religion sex citizenship disability sexual orientation gender identity and expression familial or marital status pregnancy age veteran status military status national origin genetic information or any other legally-protected status in accordance with applicable local state and federal laws regulations and ordinances.

Required Experience:

Manager

Position Snapshot:TITLE: Development Operations ManagerDEPARTMENT: AdvancementFLSA STATUS: ExemptHOURS: 40TRAVEL REQUIREMENTS: None typically required.SALARY: $52000 - $57000REPORTS TO: Chief Development OfficerTERRITORY COVERED: Full agency service areaCENTRAL OFFICE: 1519 Gardiner Lane; Louisville...