Case Manager Supervisor Talent Development and Quality Assurance

The Case Manager Supervisor Talent Development & Quality Assurance is responsible for providing leadership and support to the case management program through staff supervision talent development and quality assurance activities while ensuring compliance with internal and external documentation standards regulatory requirements and organizational policies.

This role provides leadership in quality oversight auditing and process improvement to maintain high standards of service delivery collaborating with case management teams and leadership to monitor documentation accuracy identify gaps and implement corrective actions that promote compliance and best addition the position designs implements and supports initiatives that enhance the skills knowledge and professional growth of case managers ensuring they are equipped to deliver highquality personcentered services and meet county state and organizational expectations. The supervisor fulfills all duties associated with the case manager role coordinates services for individuals with disabilities and functions as an educator and resource to staff. This position also participates in management leadership fiscal responsibilities development and implementation of the organizations plan and engagement in committees or collaborations that influence service conjunction with the department supervisor the role ensures implementation of company policies and procedures related to personnel and service delivery upholds quality assurance standards and represents the interests of individuals served with professionalism at all times.

Qualifications :

• Bachelors degree in a human servicerelated field (Social Work Human Services Education Behavioral Health or related) and two years of experience working with individuals with disabilities and/or aging.
• Demonstrated knowledge of case management principles practices and community resources.
• Experience in staff supervision and development including recruitment onboarding coaching performance feedback and designing delivering or coordinating training and competencybased development.
• Experience in quality assurance compliance oversight and/or documentation auditing within human services.
• Ability to conduct analytical reviews interpret data prepare reports and implement corrective actions.
• Strong written and verbal communication; ability to facilitate meetings training and case consultations.
• Proficiency with Microsoft Office (Word Excel Outlook PowerPoint) and organizational systems (e.g. Kronos Therap).
• Knowledge of Medicaid waivers Medicare Social Security payer requirements and state/county regulations impacting case management.
• Skill in conflict resolution problem solving prioritization and managing multiple deadlines with accuracy.
• Valid drivers license and proof of automobile insurance.

Additional Information :

Limited driving position -- defined as one that requires an employee to drive a motor vehicle as a part of his/her Dungarvin work but the position does not require or allow the employee to drive motor vehicles owned or leased by Dungarvin or to transport persons served in any motor vehicle including the employees own vehicle.

Hours Worked:

Full-time. Hours may vary Monday through Friday. Schedule must be flexible to accommodate project deadlines and programmatic needs.

Typical hours are Monday through Friday 8:00 a.m. to 5:00 p.m.; the schedule may change to meet the needs of individuals and teams. Flexibility is required to occasionally adjust hours (early mornings evenings or weekends). Coverage and assistance with peer caseloads may be assigned.

All your information will be kept confidential according to EEO guidelines.

Equal Opportunity Employer

Monday - Friday 8a-5p

#DMNJ

2/3/2026

Remote Work :

No

Employment Type :

Full-time