Learning Operations Manager

Our Opportunity:

Chewy is looking for aLearning Operations Managerto join our Learning Team! The ideal candidate...

Whatyoulldo:

• Lead and support ongoing development provide regular performance feedback for team of Learning Coordinators and large team of on-the-floor trainers
• Identifyneeds or gaps in learning process and in consultation with Operations Teams
• Design training and development programs based on the organizational needs in consultation with Regional Learning Manager
• Recruit andobserveteam of on the floor trainers for process training
• We are looking for someone who can conduct train-the-trainer sessions and Leadership training and conduct remediation training as needed
• Facilitate courses or learning sessions with all process job roles and with Leadership as needed
• Coordinate all training conducted across shifts and areas
• Maintain daily communication with Operations HR Recruiting and other teams
• Maintain knowledge of operation processes for ongoing assessment of the training process
• Fulfilladditionalresponsibilities as assigned

Whatyoullneed:

• BABSor equivalent experience
• 4 years of successful training experience and validatedproficiencyin delivering and crafting training
• 2-4 years guiding a team within a training/learningHRor similar function
• 2-4 year in Operations or process improvement role
• Proficiencyin computer usage email MS Office (Word PowerPoint and Excel Outlook)
• Understanding of fulfillment/distribution center/warehouse processes and flow
• Well-developed observational and analytical skills
• Effective verbal and written communications skills
• Able to work flexible schedules / shifts as needed for7 dayoperation
• Validated skills for planning daily/weekly tasks and adapting to contending demands
• Strong skills developing relationships across all levels and functions
• Must be willing to travel

Bonus:

• Instructional design using ADDIE TWI model or similar
• Facilitation and presentation skills
• Ability to work in afast-paceddistribution environment
• Must be self-motivated and able to work in a team-oriented environment with an emphasis on total customer satisfaction
• Detail oriented andaccuratewith the ability to focus attention on details
• Ability to prioritize lead and complete projects with tight deadlines
• Familiarity with process improvement methodologies such as LEAN or Six Sigma

Does this sound like you If so we would love to hear from you!

Required Experience:

Manager