Team Lead, Personal Lines (18 Month Contract)
Share
Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Billyard Insurance Group (BIG) is a leading force in the insurance industry committed to attracting the best insurance professionals and equipping them with cutting-edge technology tools and unwavering support to thrive in todays dynamic insurance landscape. With a strong presence and continuous growth we boast over 80 locations across Canada. Our dedication to excellence has earned us prestigious recognition including being featured on Insurance Business Canadas esteemed Top Brokerages list for the past three years and securing a spot as one of Canadas Top Growing Companies in the renowned Globe and Mails Report on Business. At Billyard Insurance Group our mission is clear: to establish a nationally recognized insurance brokerage brand that empowers brokers and leads the digital insurance revolution.
As the Team Lead Personal Lines youll join the Welland Branch team in a full-time fixed-term contract (18 months) role covering a maternity this leadership position youll support a client-focused Personal Lines team while ensuring service excellence across auto home and travel insurance. This is an opportunity to step into a visible leadership role where youll make an immediate impact through coaching problem-solving and delivering exceptional client experiences.
What does the Team Lead Personal Lines do
As the Team Lead you will guide a team of Account Managers dedicated to delivering exceptional service across auto home and travel insurance. Youll be a trusted escalation point a coach and a culture-builder ensuring that every client feels supported every team member feels empowered and every file is managed with accuracy and this role you will:
- Lead and support the daily operations of the Personal Lines team fostering a productive and collaborative environment.
- Resolve client escalations promptly and professionally protecting BIGs reputation for exceptional service.
- Oversee complex Personal Lines files that require deeper expertise and strategic problem-solving.
- Train mentor and develop Account Managers to help them grow and succeed.
- Ensure service quality regulatory compliance and internal standards are consistently met.
- Collaborate with other departments to maintain seamless client experience.
- Strengthen long-standing client relationships and proactively address evolving needs.
- Identify opportunities for process improvement to enhance efficiency and service delivery.
- Champion BIGs values and contribute to a positive supportive team culture.
- Provide performance observations and feedback to the Manager Personal Lines Service.
Does this sound like you
Youre someone who thrives in a leadership role where client service team development and collaboration come together. You lead with integrity communicate with confidence and bring a natural ability to guide others through challenges with empathy and professionalism. Most importantly youre passionate about creating a positive team environment where everyone feels supported and motivated to deliver their best work. Youre the ideal candidate if you:
- Inspire others through clear confident and collaborative leadership.
- Communicate exceptionally well - whether guiding your team or supporting clients through complex situations.
- Are skilled at resolving conflicts with empathy professionalism and tact.
- Adapt quickly when priorities shift and remain steady under pressure.
- Love coaching developing and uplifting others.
- Bring a strong client-service mindset to every interaction.
- Work seamlessly with others and believe in achieving more together.
- Value inclusivity integrity and doing whats right.
Qualifications
- High school diploma or equivalent.
- RIBO license.
- Minimum of 3 years of experience in insurance industry with a focus on Personal Lines (home auto travel).
- Post secondary education in Business Insurance or related field (an asset).
- Previous leadership or supervisory experience (an asset).
What We Offer
- Salary Band 5: $62000$79000
- Target Hiring Range $62000 - $66000*
- People-focused company culture
- Comprehensive benefits including medical vision dental and Employee Assistance Program (EAP)
- 3 weeks of paid vacation in year 1 increasing to 4 weeks in year 2 (prorated based on start date).
- Birthday day off
- Hybrid work from home / in-office environment
* Final offer based on experience internal equity and budget considerations.
Our Commitment to Diversity Inclusion and Belonging
Billyard Insurance Group is committed to building a transparent environment where everyone feels heard welcomed and included. We believe Diversity Inclusion and Belonging are fundamental in our vision to be the leading insurance platform in Canada. BIG is a proud equal-opportunity workplace that is committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability or gender identity.
Our Commitment to Accessibility
Billyard Insurance Group is committed to developing an inclusive barrier-free recruitment process and work environment. Should you require any accommodation please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance requests for information in accessible alternative formats or to report any accessibility problems please contact us at or 905.346.2190 ext. 10112.
This job advertisement is to fill an existing vacancy.
BIG does not currently use AI Technology at any stage of the recruitment process.
Key Skills
- Customer Service
- Data Networking
- Horticulture
- Fashion Designing
- Guest Services
- ACCA
About Company
Billyard Insurance will find you the best coverage and rate. Getting an insurance quote has never been easier... just take a few minutes to fill out the form on our website & we will do all the hard work for you.
