Client Technologies Specialist
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Job Location:
Augusta, ME - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
Knowledge Services is seeking a Client Technologies Specialist for a contract through the end of June 2026 (potential for extension) with the State of Maine Judicial Branch in Augusta ME.
- Applicants will work 100% onsite in Augusta ME
- Travel is required for this position. They will need to utilize their personal vehicle when traveling between court locations. Mileage will be reimbursed.
- Applicants must be current residents of Maine and local to the Augusta area
Responsibilities
Client Technologies Specialist Summary:
Provide comprehensive technical support for a statewide Court case management implementation.
Using written training materials and court knowledge bank resources the Technical Support Specialist will provide on-site support to clerks of court at multiple court locations troubleshoot user difficulties provide instruction identify potential system functional limitations for the project management team and analyze technical ability and training needs of users.
The successful candidate will combine technical proficiency with keen interpersonal skills demonstrating an ability to guide judicial staff through complex technological changes with patience expertise and professionalism.
Provide accurate and complete answers to general use and environment questions in a timely manner
Serve as the point of contact for technology support and services
Serve as the point of integration between the business functions of the department and the technology requirements of the department.
Provide desktop computer support
Ensure that all work is documented for future reference.
Follow quality standards.
Ensure effective and reliable backups are being performed.
Proactively address customer needs.
Communicate accurate and useful status updates.
Evaluate and/or recommend purchases of computers network hardware peripheral equipment and
software
Investigate user problems identify their source determine possible solutions test and implement solutions
Ability to work in a team environment.
Strong communication skills; both written and spoken
Investigate user problems identify their source determine possible solutions test and implement solutions
Qualifications
Client Technologies Specialist Required Skills:
Must be experienced with troubleshooting IT issues with end users
Must have excellent communication and customer support skills
Must be experienced with the Microsoft suite of products
We are an Equal Opportunity Employer. We do not discriminate on the basis of race religion color sex age national origin or disability.
INDIT
ISDPD
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Knowledge Services is a technology and professional services company whose mission is to serve those who serve others. As a certified Woman-owned Business Enterprise (WBE) founded and established in 1994 by CEO, Julie Bielawski, Knowledge Services delivers innovative workforce solutio ... View more
