Appointment Scheduler
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Job Location:
Cleveland, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
The Appointment Scheduler plays a critical role on our replacement sales team acting as the first point of contact between homeowners and our in-home sales professionals. This is not a passive call-center role its a sales-driven position for someone who enjoys conversations competition and turning interest into action.
Based in our Bedford Heights headquarters youll work with warm leads build rapport with homeowners overcome objections and book high-quality appointments that fuel our sales pipeline. If you thrive on goals metrics and wins- and enjoy being part of a team that closes big- this role is for you.
What Youll Do
- Handle a high volume of outbound calls with homeowners who have already expressed interest in Pella Windows & Doors
- Qualify leads by uncovering customer needs timelines and decision-making readiness
- Confidently schedule in-home appointments for our sales representatives setting them up for successful closes
- Re-engage and follow up with past or stalled leads to maximize appointment opportunities
- Overcome objections related to scheduling timing or hesitation by educating and reassuring customers
- Create urgency and excitement around the appointment; selling the value of the consultation not just the product
- Accurately maintain appointment schedules call notes and customer details in our system
- Deliver a high level of professionalism and customer service on every interaction
- Consistently meet or exceed daily weekly and monthly call and appointment goals
Who You Are
This role is ideal for someone who:
- Enjoys talking to people and influencing decisions
- Is motivated by goals performance metrics and wins
- Can think on their feet and pivot conversations in real time
- Understands that objections are opportunities and not roadblocks
- Brings energy confidence and a positive attitude to every call
- Thrives in a fast-paced high-accountability environment
Preferred Qualifications
- Previous experience in high call-volume environments (inside sales appointment setting call centers canvassing follow-up etc.)
- Proven ability to deliver excellent customer service with a sales-first mindset
- Strong communication skills and professional phone presence
- Ability to multitask stay organized and work efficiently under pressure
- Comfortable working toward daily and monthly performance goals
What We Offer
- Industry Leading Brand
- Base Salary Incentives
- Paid Vacation
- Insurance (Health Vision Dental Life)
- Flexible Spending Account
- 401(k) & Profit Sharing
Gunton Corporation is pleased to be an equal employment employer. Decisions concerning employment transfers and promotions are made upon the basis of the best qualified candidate without regard to color race religion national origin age sex sexual orientation marital status ancestry status as a disabled or Vietnam era veteran or any other characteristic protected by law.
Key Skills
- Employee Orientation
- Operational Risk Management
- Primavera
- Computer Skills
- Primavera P6
- Medical office experience
- Medical Terminology
- Schedule Management
- Production Planning
- Microsoft Project
- Medical Scheduling
- Phone Etiquette
About Company
Gunton Corporation is an innovative leader that provides consultative design services, pre-finishing capabilities, and expert installation of our quality windows and doors for new construction, remodeling and replacement applications. Founded in 1932, Gunton is a family-owned ...
