Supply Chain Analyst (All Genders)
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a proactive and detail-oriented Network Control Tower Specialist to oversee the end-to-end parcel journey across our logistics network. This role is critical in ensuring seamless handover processes between Fulfillment Centers (FCs) Last Mile Service Providers (LSPs) and Delivery Service Providers (DSPs) while driving continuous improvement and operational excellence.
Key Responsibilities
Parcel Journey Monitoring & Communication
- Daily monitoring and control of parcel handover processes: FC 1st leg carrier DSP.
- Proactive communication with LSPs and DSPs to prevent delays and ensure smooth operations.
Root Cause Analysis & Escalation
- Investigate and analyse delays in parcel journeys.
- Provide timely updates to stakeholders and ensure execution of corrective actions.
- Conduct trend analysis and forecast potential disruptions.
Reporting & Planning
- Prepare and distribute the Daily Wake-Up Report (network health check).
- Own weekly truck planning across the network and actively participate in booking calls.
- Adjust truck schedules daily based on order volumes.
Operational Excellence
- Drive continuous improvement of Network Control Tower processes.
- Monitor system timestamps and escalate missing data to relevant teams.
- Track equipment availability across FCs and DSP hubs.
Service Desk & System Maintenance
- Manage and resolve Service Desk tickets from FCs and DSPs.
- Perform regular master data updates and monitor system tools and applications.
Qualifications :
- Strong analytical skills and attention to detail.
- Working knowledge of SQL databases for data extraction analysis and reporting.
- Ability to communicate effectively with internal and external stakeholders.
- Proficiency in using dashboards and operational tools.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Experience in truck planning and logistics coordination is a strong advantage.
Additional Information :
Headquartered in Munich with offices across Madrid Krakow Wroclaw London and Vienna we collaborate because we genuinely love working together - so youll be at the heart of an incredible multinational team. We trust each other to get the job done which means youll benefit from hybrid working spending 60% of your time in the office and 40% at home. Theres an option to work for 20 days abroad in approved countries too.
Add to that development opportunities that help you to shape your own career path excellent training and support wellbeing offers subsidised transport or bike leasing plus 20% discount across all our products and youll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts.
At zooplus we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all.
#LI-Hybrid
zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Microsoft Access
- Continuous Improvement
- Business Analysis
- SAP
- Supply Chain Experience
- Business Process Modeling
- Process Mapping
- Analysis Skills
- SAP APO
- SAP Supply Chain Management
- Production Planning
- ERP Systems
About Company
More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year. We're on a mission to create joy f ... View more
