Customer Operations Admin
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Join our dynamic Customer Operations team on a 6 month fixed term contract and play a key role in delivering exceptional service to brokers lenders and internal stakeholders. Were offering a competitive salary of 23809. This is an exciting opportunity to work in a fast-paced environment where your organisational skills and customer focus will make a real impact.
What youll be doing:
- Managing inbound queries via phone chat and email providing professional and timely responses
- Owning and organising shared team mailboxes prioritising and distributing queries effectively
- Monitoring operational queues and allocating tasks to maintain balanced workflows
- Handling Line 1 service desk tickets triaging issues and escalating complex cases
- Supporting Product Support Analysts with administrative tasks and audit preparation
- Updating and maintaining accurate records and documentation for compliance purposes
- Identifying trends and sharing insights to support continuous improvement initiatives
- Promoting adoption and usage of Ignite offering guidance and escalating technical issues
Qualifications :
Who were looking for:
- Experience in an administrative customer service or operational support role
- Ability to work accurately under pressure and meet tight deadlines
- Strong organisational skills with excellent attention to detail
- Good written and verbal communication skills
- Familiarity with Microsoft Office applications
- Ability to manage stakeholder expectations with professionalism
- Collaborative approach with proven ability to build strong working relationships
- Basic understanding of the UK mortgage market (desirable)
Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual performance -related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
- There are the many discounts we offer both for our own products and at a range of high street stores and online
- In 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional Information :
At L&G we believe its possible to generate positive returns today while helping to build a better future for all.
If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time term-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can.
It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Data Entry
- Adobe Acrobat
- AS400
- EDI
- Microsoft Outlook
- Cloud Architecture
- Microsoft Excel
- Quick Books
- Administrative Experience
- Order Fulfillment
- Project Implementation
- Sales Support
About Company
Legal & General (L&G) is a leading UK financial services group and major global investor.We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.We are one of th ... View more
