Director, Commercial Data Product Owner

Implement Commercialization Data Product Roadmap

• Translate the strategic roadmap into detailed delivery plans release schedules and product backlogs.
• Work with Business Insights & Technology to align technical scope resources dependencies and timelines.
• Prioritize features enhancements and technical debt based on business value ROI and resource constraints.

Manage Product Lifecycle & Delivery

• Lead development processes for data product teams including sprint planning backlog refinement user-stories acceptance criteria and release management.
• Oversee end-to-end delivery from requirements gathering to build test deploy and operate.
• Ensure product documentation versioning and support models are in place and maintained.

Stakeholder Engagement & Business Requirements Translation

• Partner with Brand Sales Medical Market Access and other commercialization stakeholders to gather requirements and define use cases.
• Translate business workflows into technical requirements design specs and user stories.
• Maintain clear product vision and advocate for the product among stakeholders to secure alignment and adoption.

Data Integration Quality & Governance Support

• Coordinate with Data Engineering Architecture and Governance teams to ensure data sources (HCP patient claims CRM distribution) are integrated and fit for purpose.
• Monitor data quality completeness latency and usage metrics; escalate and remediate issues.
• Support the enforcement of business rules metadata standards and governance frameworks defined at the Executive Director level.

Monitor Performance Reliability & Operational Excellence of Data Products

• Establish and track operational KPIs for data product performance (e.g. data refresh SLAs latency uptime data completeness/accuracy)
• Work with Business Insights & Technology to proactively troubleshoot technical issues manage incidents and coordinate root-cause analysis and prevention plans
• Ensure scalability maintainability and performance are considered in all enhancement requests and product decisions
• Maintain robust access controls data security protocols and change management procedures aligned with Bristol Myers Squibb policies and regulatory requirement

Adoption & Value Realization

• Develop and execute enablement plans including training launch communications user guides and dashboards for business users.
• Track usage metrics (e.g. number of users queries/run rates decision-impact commercial outcomes) and report progress to leadership.
• Gather user feedback identify barriers and drive product refinements to increase value and adoption.

Vendor & Budget Oversight

• Manage vendors/partners responsible for build integration and operations of data product components; ensure SLA adherence and value delivery.
• Monitor spend related to assigned data product(s) contribute to budget planning and manage costs within agreed parameters.
• Evaluate potential technology or vendor options for future product enhancements and scalability

• BA/BS undergraduate degree preferably in Business Technology Analytics or Health Sciences is required. A masters degree or equivalent experience is preferred.
• Minimum 8 years of experience in the pharmaceutical biotech or healthcare industry with significant focus on commercial operations data product management and leadership of large-scale initiatives
• Demonstrated expertise in creating data products governing commercialization business rules and advanced knowledge of data governance compliance standards data life-cycles data quality and management best practices
• Exceptional knowledge of commercial data domains including Customer 360 Incentive Compensation Claims/Payer Omnichannel Engagement and enterprise data assets as well as proficiency in leveraging syndicated/secondary datasets from leading vendors (IQVIA Symphony Health Veeva Definitive Healthcare AHA AMA Specialty Pharmacy etc.)
• Strong analytical capabilities in applying data analytics AI and ML concepts for business operations and insights
• Expertise in master data management (MDM) data integration technical architecture analytics ecosystems and enterprise CRM solutions
• Extensive hands-on experience architecting implementing and optimizing technical platforms including cloud data warehousing (e.g. Snowflake Databricks AWS Redshift) scalable data lakes real-time/batch data ingestion and robust API-based integrations.
• Exceptional strategic planning skills stakeholder engagement and cross-functional leadership
• Demonstrated ability to manage vendor relationships budget planning product investments and drive operational excellence across business and technology teams
• Strong communication training and stakeholder engagement capabilities to drive adoption of and best practices
• Experienced in U.S. legal regulatory and privacy frameworks affecting pharmaceutical commercialization; skilled at aligning data governance policies and controls with HIPAA GxP FDA and compliance standards to support secure and compliant operations.

Product Ownership & Technical Delivery

• Expertise in owning digital/data products as business offerings: backlog management agile delivery release planning quality gate control.
• Technical fluency to engage with engineers and architects in defining system requirements integrations and platform capabilities.

Commercialization & Customer Orientation

• Strong understanding of commercialization operations in the Pharmaceuticals industry including Sales execution brand planning payer/patient journeys and lifecycle dynamics.
• Ability to translate business objectives (e.g. launches growth in CV/Neurology/HIV) into data product features and user value.

Collaboration & Stakeholder Influence

• Excellent collaboration skills with cross-functional teams (Brand Sales Insights & Technology Compliance).
• Ability to negotiate prioritizations secure stakeholder alignment and manage trade-offs among user needs technical complexity and resource constraints.

Data & Analytics Fluency

• Understanding of data architecture data integration patterns master/data management business rules and metadata.
• Comfortable working with analytics teams to monitor performance derive insights and evolve product capability over time.

Technical Architecture & Platform Integration Literacy

• Strong understanding of how data systems integrate (APIs ETL/ELT streaming/batch pipelines real-time enablement)
• Able to partner effectively with architects and engineers to ensure scalability security and interoperability
• Comfortable making informed trade-offs between complexity cost and long-term platform evolution

Risk Management & Operational Discipline

• Proactively identifies risks related to data quality availability access controls and regulatory exposure
• Skilled in issue triage root-cause analysis and implementation of preventative measures
• Maintains strong compliance mindset when handling sensitive healthcare data and commercial workflows

Change Management & Adoption Focus

• Skilled in driving user adoption enabling business change building training/enablement programs and embedding new ways of working.
• Experience in linking usage to value and driving iterative enhancements based on real-world feedback and metrics.