Sales Operations Manager

Lofty is a high-growth global SaaS company serving the residential real estate market. Our suite of tools addresses the daily pain points faced by agents empowering them to launch effective marketing campaigns track leads activities build lasting customer relationships and efficiently manage teams. As a leader in our industry we are seeking a highly motivated Sales Administrator to join our team and drive growth within the industry. Join us on our exciting journey and help shape the future of technology within the real estate space!

Whats the job

Lofty is looking for a hands-on systems-minded Sales Operations Manager who thrives in a fast-paced environment and loves solving complex operational challenges. This is a high-impact role for a true builder someone ready to create structure clarity and scalability across Loftys growing sales organization.

As the operational right hand to the Director of Sales youll design the processes insights and infrastructure that empower our sales team to perform at their peak and drive Loftys ambitious growth goals forward.

Own & Optimize the Sales Tech Stack

• Serve as the primary administrator for HubSpot CRM and Gong managing configuration automation reporting and user permissions.
• Administer and optimize RevenueHero ensuring high-intent inbound leads are efficiently qualified routed and booked.
• Maintain clean reliable integrations across HubSpot Gong and RevenueHero.
• Conduct regular data audits to ensure accuracy attribution and CRM best practices.

Drive Pipeline Visibility Forecasting & Reporting

• Build and maintain dashboards and analytics that provide real-time visibility into pipeline health and performance.
• Track and analyze key sales metrics including deal closes conversion rates deal velocity win/loss and response times.
• Surface trends risks and opportunities with actionable insights and recommendations.
• Partner on quota setting and performance tracking.

Develop & Enforce Scalable Sales Processes

• Define document and optimize workflows from inbound lead through closed-won and onboarding.
• Maintain SOPs qualification criteria stage definitions and playbooks.
• Champion CRM discipline and ensure alignment across sales marketing and operations.

Administer Sales Orders & Deal Processing

• Own the creation and accuracy of sales orders to prevent processing delays.
• Partner closely with Account Executives Finance and Onboarding to ensure speed and accuracy across every deal.

Enable the Sales Team for Peak Performance

• Partner with the Director of Sales to support business reviews call coaching pipeline reviews and team meetings.
• Use insights from Gong to support coaching and continuous improvement.
• Maintain and evolve sales enablement materials templates dashboards and onboarding content.

Lead as a Strategic Partner

• Anticipate team needs and proactively solve operational challenges.
• Drive cross-functional initiatives such as process improvements commission reporting and system enhancements.
• Provide clarity and actionable insights that strengthen the sales organization.

Whats the work location

Youll be based out of our stunning light-filled headquarters in the Warehouse District of Downtown Phoenixa 17000-square-foot space designed for collaboration creativity and connection. During onboarding and training youll work in-office five days a week to ramp up quickly and connect with your team. Once performance metrics are met youll transition to a hybrid schedule of three in-office days per week.

Whats the earning potential ($$$)

First-year earnings This role offers a competitive base salary range starting at $75000 - $85000 and a 20% bonus with opportunities for growth based on performance.

What are we looking for

• 3 years of experience in Sales Operations Revenue Operations or Sales Enablement ideally in a SaaS environment.
• Experience with sales tools such as HubSpot Gong and RevenueHero (or similar).
• Strong analytical reporting and data visualization skills.
• Organized and detail-oriented with a knack for building efficient systems.
• Exceptional responsiveness follow-through and ownership mindset.
• Strong communicator with the ability to bridge technical and sales teams effectively.
• Familiarity with sales compensation forecasting or order management processes.
• Familiarity with sales compensation forecasting or order management processes.
• Experience in real estate tech proptech or vertical SaaS (preferred).

Anything else Absolutely! Benefits and Perks:

This is a place where every day we are inspired by our teammates encouraging each other to be our best. The environment is friendly and supportive! And we feel its important to reward our team with competitive pay and benefits. Here are some of the highlights:

• Health Insurance: FREE medical coverage for employees for one of our plan options! And the ability to add dependents or choose an alternative plan and still receive a credit to keep costs down.
• Paid Time Off: Work hard play hard! In addition to 10 holidays we offer three weeks of paid time off so that you can achieve a healthy work-life balance.
• Paternity Leave: We support our team members as they grow their families! Once you qualify for FMLA you are eligible to receive up to 6 weeks of paid paternity time to bond with a new child.
• Employee Assistance Program: We are proud to offer free access to SupportLinc a global platform that provides on-demand care as you navigate personal or professional challenges. This confidential and compassionate support system is available to you and your family members anytime you need help.
• Team Building: We may work across time zones and countries but were still united. We host a monthly schedule of team activities quarterly town halls open Q&A sessions and other special eventsso many fun ways for us to connect and support one another.
• Growth Opportunities: When our people growwe grow! We offer leadership training development journeys for core teams and coaching/mentoring opportunities. Constant growth and development are inherent in our culture.
• Tools To Do The Job: We ensure you are hooked up with the tools equipment and systems you need. We begin the process prior to your start date so you are ready to rock n roll on your first day.
• What Else We provide a 401(k) company match and 100% company-paid life/AD&D insurance/short-term disability. Our ultimate goal is to support you and your overall wellness.

Join our growing team and lets have fun building this business together!