Service Advisor
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Job Location:
Naperville, IL - USA
Monthly Salary:
$ 52000 - 120000
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Service Advisor Gerald Kia Naperville
Tired of working bell to bell
Does 45 hours and a 5 day work week sound good to you
When was the last time you got to take an hour lunch break
We are close to completion of a 20 bay addition to the shop as a result we need more service advisors now.
Monday - Friday 8-6 (Service is closed 12:00-1:00 for lunch)
Saturday 7-2 (Once per month with a day off during the week )
Job Description
Weare looking more than just Service Advisors we needpeople skilled in customer service.
Experience with Hyundai Genesis or Kia preferred.
Experience with Dealertrack and X-Time a plus.
Must have a history of good CSI!
Job Responsibilities/Skills
- Customer interaction: Greeting customers promptly and courteously actively listening to their vehicle concerns and explaining potential repair needs clearly.
- Organizational skills:Managing multiple repair orders simultaneously and keeping accurate records.
- Computer proficiency:Familiarity with dealership management systems for scheduling repair order creation and customer information.
- Vehicle inspection: Performing basic visual inspections of the vehicle to identify potential problems.
- Repair order creation: Writing detailed repair orders including symptoms suggested repairs parts needed and estimated costs.
- Cost estimation: Providing accurate cost breakdowns for repairs including labor and parts.
- Communication with technicians: Relaying customer concerns and repair details to the technicians and coordinating with them throughout the repair process.
- Service scheduling: Scheduling appointments for maintenance and repairs.
- Customer updates: Keeping customers informed about the status of their vehicle repairs.
- Warranty verification: Checking warranty coverage for necessary repairs.
- Selling services: Recommending additional services or maintenance based on vehicle needs provide accurate estimates of repair or maintenance costs.
- Keep customers informed: Follow up on each repair and keep customers informed of progress or delays
- Completed repairs: Notify customers when vehicles are ready for pick up
- Cashiering: Review and explain repairs and associated costs with customers
- Customer Satisfaction: Handle minor customer concerns and complaints
- Customer satisfaction escalation: Keep Service Manager & Director informed of all problemsor potential problems
- CSI: Maintain Customer Satisfaction Index scoreat or above regional and disrict average
Benefits
- Pay range for this position:$52000 - $120000.
- Exact compensation may vary based on several factors including but not limited to skills experience and education.
- Available Benefits include medical insurance with HSA options that include employer contribution to your HSA. Dental Insurance Vision Insurance Life Insurance.
- Paid Maternity Leave
- PTO after 90 days of employment
- Vacation up to three weeks depending upon years of service
- 401k retirement account with annual lucrative employer match
- Ancillary supplemental products available.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
%DEALER_NAME% is a %CITY% new and used car dealer with %FRANCHISES% sales, service, parts, and financing. Visit us in %CITY%, %STATE% for all your %FRANCHISES% needs.
