MLA Operations Specialist ExxonMobil
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Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
If you are a current employee who is interested in applying to this position please navigate to the internal Careers site to apply.
AboutMarketStar:
In everything we do we believe in creatinggrowthfor our clients our employees and our community. For the past 35 years we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand sales customer success and revenue operations solutions. We are passionate about cultivating career advancements for our people andsupportthem through mentorship leadership and career-development programs. We provide service and support to our communities through theMarketStarFoundation.
Our exceptional team is the cornerstone ofMarketStarsaccomplishments. We are proud of our award-winning workplace culture and to be nameda top employerin our industry. These achievements are a testament to our six core values embraced by our 3000 employees worldwide. From our headquarters in Utah USA to our global offices in India Ireland Bulgaria Mexico the Philippines and Australia we all work together to drive innovation and success.
We are excited to have you apply to join ourMarketStarteam andcantwait to discuss how we can help you find growth!
AbouttheMLAOperations Specialist - ExxonMobil:
AsaMLAOperationsSpecialist you will play a pivotal role in supporting the Mobil Lube Analysis (MLA) program as a liaison for customers. You will ensure seamless account setup asset management kit ordering user support and training for customersutilizingMLA. Your work willfacilitatethe adoption and effective use of the MLA portal acting as the primary administrative contact forcustomersand collaborating closely with both the Technical Help Desk and Customer Service teams. You willbe responsible formaintainingclarity in process handoffs deliveringtimelycommunication and driving customerproficiencyin MLA usage.
Location:Ogden UT - Hybrid
What Will You Do
Administer MLA account creation maintenance and hierarchy updates
Create and manage user IDs assign roles and resolve login/access issues
Oversee asset creation and maintenance including bulk uploads and template support
Assistcustomers with kit ordering troubleshoot order issues and escalate unresolved invoicing problems
Respond to customer inquiries about orders sample submissions labels and shipping instructions
Forward oil analysis interpretation questions to theappropriate technicalresourceensuring the customerreceivesanswers
Deliver periodic customer training sessions on MLA portal navigation and oil analysis basics
Maintain clear communication logs and ensure customer issues are resolved or escalated appropriately
Coordinate closely with the Technical Help Desk for technical support and escalate as needed
Ensure all deliverables are met within defined KPI timelines
Leverage independence in your workday to prioritize tasks projects and initiatives.
What Will You Need to Succeed
Strong organizational and administrative skills with attention to detail
Ability to manage multiple accounts assets and user profiles efficiently
Excellent communication skills for customer interaction and issue resolution
Proficiencyin using web-based portals and tools for account and order management
Problem-solving mindset for troubleshooting and escalating issues appropriately
Experience delivering training or how-to guidance to customers
Ability to collaborate effectively with cross-functional teams (Sales Customer Service Technical Help Desk)
Customer-focused attitude with a commitment totimelyandaccurateservice delivery
Excellent time management skills with proven ability to meet deadlines andmaintainurgency
Familiarity with lubricants oil analysis or technical support environments is a plus
Proficient in Excel OutlookSalesforceand other sales tools
Professional written and verbal communication skills.
Constantly strive to improve proactivelyseekingcoaching and guidance from peers and managers.
The desire and ability to learn on the fly think creatively andmaintainurgency.
An innovative mindalwayswilling and able to contribute creative solutions to problems as they arise.
Team player / collaborative operating style.
Ability to act with integrity professionalism and confidentiality
What We Offer:
In our commitment to our We Care value we believe in providing employees with valuable mental and physical well-being benefits including:
Structured learningandcareer development programs
Mental health program
Generous Paid Time Off policy
Paid medical leave
Child/Dependentcare reimbursement
Education reimbursement
401k match hardship loan program access to financial wellness advisor
Comprehensivehealthcarecoverage includingmedicaldentalandvision
Compensation Range: $50000.00 - $55000.00
The hourly payfor this positionis $24.04. Thispaystructure may also include a variable bonuscomponentof$5000.00 annually. There are several factors to consider including but not limited to the roles responsibilities experience location education/training internal equity and key skills. Your recruiter will provide more detailed information during the interview process.
MarketStarisfirmly committedto Equal Employment Opportunity (EEO) and to compliance with all federal state and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process please contact us atforassistance.
Required Experience:
IC
Key Skills
- Financial Services
- Information Technology
- Cost Control
- Corporate Risk Management
- Law
