FinCrime Operations Team Lead Reporting

If this sounds like the beginning of a great new challenge for you please apply by submitting your CV and cover letter in your cover letter please share a specific example of leading an operational team through a significant challenge outlining your approach and the tangible impact. Please note that an application without a cover letter may not be considered

Are you a decisive hands-on operational leader ready to make a real impact 

Wise is seeking a dynamic and experienced Team Lead to lead our Financial Crime Operations team (focused on suspicious activity reporting) in Kuala Lumpur Malaysia. 

We are looking for an individual who thrives in a fast-paced fintech environment and excels at building and driving high-performing operational teams. This is not a floor manager role; we need a leader who takes charge coaches effectively and champions a culture of excellence and accountability.

Your Mission:

As the Team Lead your mission is to lead develop and inspire a team of specialists dedicated to identifying and reporting activities to global financial intelligence units. You will be instrumental in leading an efficient compliant and high-quality operational team. 

This involves making data-driven decisions proactively identifying and implementing improvements managing performance mitigating operational risks and ensuring adherence to processes. You will be the driving force ensuring your team is not just managed but truly led.

What Youll Get To Do:

• Lead and develop a high-performing team: directly lead coach mentor and develop a team of specialists fostering a culture of excellence accountability and continuous improvement.

• Drive performance and quality: own and actively manage your teams Key Performance Indicators (KPIs) service delivery goals and quality standards implementing strategies to consistently meet and exceed targets.

• Champion operational excellence: design implement and oversee operational processes and task allocation focusing on tactical execution to ensure timely accurate and efficient case resolution.

• Uphold rigorous standards: be accountable for the quality of your teams output ensuring strict adherence to internal policies procedures and regulatory requirements.

• Decisive performance management: proactively manage individual and team performance providing clear constructive feedback and taking swift decisive action to address underperformance or behavioral concerns.

• Stakeholder engagement and representation: confidently represent the teams operations policies and processes to different stakeholders upon need.

• Complex case and escalation management: serve as the primary escalation point for complex cases collaborating with other functions to ensure effective resolution while maintaining strong customer empathy and clear communication.

• Change management: Ensure ongoing compliance with relevant regulations; manage the operational impact of changes with a focus on efficiency and customer experience.

• Continuous improvement: actively seek and drive opportunities for process adherence and enhancements to improve efficiency and quality.

• Resource planning and management: contribute to effective capacity planning to ensure the team can meet fluctuating demands and SLAs.

• Role model leadership: set the highest standards for performance diligence and professional conduct acting as a role model for your team and peers.

Qualifications :

• Proven leadership experience: demonstrable experience in leading motivating and developing operational teams preferably in a fast-paced regulated environment (e.g. financial services fintech).

• Financial crime expertise (preferred): knowledge or experience in AML fraud detection internal controls audit  or financial crime reviews will be highly beneficial.

• Decisive and action-oriented: a proactive results-driven leader who is not afraid to take charge make tough decisions and hold themselves and their team accountable.

• Strong performance management skills: proven ability to set clear expectations manage performance rigorously coach for improvement and address underperformance effectively.

• Confident and articulate communicator: excellent verbal and written English communication skills. Ability to articulate complex issues clearly present confidently speak persuasively and build strong working relationships with diverse stakeholders. Not shy and comfortable being visible. Other languages are a plus.

• Analytical and data-focused: strong understanding of operational metrics with the ability to analyze data identify trends and make informed decisions to drive team performance.

• Problem-solving and prioritization: ability to multitask effectively prioritize decisively under pressure and take full ownership in challenging situations.

• Adaptable and resilient: a willingness to learn adapt to change and maintain composure and effectiveness in a dynamic environment. Comfortable making decisions independently and taking ownership of those decisions.

• Ownership and accountability: a proven track record of taking individual ownership driving initiatives to completion and being a strong team player.

• Process improvement mindset: a natural inclination to identify inefficiencies and drive improvements.

If you are a results-oriented leader with a passion for fighting financial crime and a proven ability to build and inspire high-performing teams we want to hear from you!

Additional Information :

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

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Remote Work :

No

Employment Type :

Full-time