Group Manager Transactional Quality ( Six SigmaProcess Excellence) Pune Weikfield REF86984G
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Group Manager - Quality Reporting The role holder will report to Account Quality LeaderJob Purpose and Role Manage Next-Gen Shared Services Quality Organization by consistently Raising-the-bar on service-delivery standards & enable low-risk & zero-surprises BAU Primary Duties & Responsibilities Manage high-performing team supporting Account/s and provide exceptional quality assurance services to WNS clients Drive & improve efficiency leading to better operating margins with strong focus on governance timelines and risk management Deliver sampling and stratification strategy based on Compliance checks Financial processes (volume & Value mix) Errors Customer priorities & Agent performance Responsible for driving performance to meet all Quality metrics including SLA baselining predictive SLA monitoring & reporting Effective deployment of RCA framework including communication follow through & training Responsible for robust documentation of quality standards as agreed with the client in alignment to TQ Playbook Digitalization & mistake proofing in Quality Assurance Delivery embed Digital tools to strengthen audit mechanism & control framework
Qualifications :
Any graduate
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Communication
- Data Management
- Corporate Risk Management
- Airport
- Financial Planning
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
