Genesis Consultant

Primary Function of Position:

The Genesis OR Consultant plays a key role in supporting hospitals and surgical teams by delivering both onsite and remote consulting services. This role is focused on identifying and implementing best-in-class practices for da Vinci Surgery across areas such as robotic program standardization operational efficiency team training cost management and block time utilization.

Working in close partnership with hospital leadership and cross-functional teams including Sales Marketing Customer Training Customer Service and Technical Support. The consultant ensures that each customer is equipped to successfully launch optimize and sustain a high-performing robotic surgery program.

Roles and Responsibilities:

Build and Maintain Expert Knowledge

• Develop deep expertise in the use application troubleshooting and proper handling of Intuitive technologies instruments and accessories.

Territory and Time Management

• Independently manage your assigned territory balancing customer consulting engagements with administrative responsibilities.

Plan and Execute Consulting Programs

• Design and deliver targeted Genesis OR consulting and educational initiatives to strategically selected customer accounts.

Lead Complex Customer Engagements

• Drive long-term multi-layered consulting engagements by collaborating with hospital stakeholders and cross-functional Intuitive teams (Sales Services Marketing Customer Training) to provide customized actionable solutions.
  This includes:
  • Identifying challenges utilization barriers and strategic opportunities
  • Aligning with hospital key stakeholders on priorities and implementation plans
  • Tracking progress and maintaining regular communication based on shared timelines

Deliver High-Impact Consulting Services

• Provide in-person and virtual consulting services focused on key operational areas such as:
  • Workflow standardization
  • OR efficiency improvements
  • Staff training and onboarding
  • Cost containment strategies
  • Block scheduling optimization
  • New system integration

Cross-Team Collaboration and Knowledge Sharing

• Promote strong collaboration among Genesis and cross-functional partners to meet shared implementation goals and customer success milestones.

Data Analysis and Insight Generation

• Analyze customer usage patterns and performance data to tailor consulting engagements and demonstrate value through measurable outcomes.

Collaborate Across Functions

• Work closely with Sales and Marketing to ensure alignment on customer strategy and execution.
• Engage with internal stakeholders to define measure and continuously improve the quality and impact of Genesis content and services.

Customer Feedback and Issue Reporting

• Proactively gather and report customer feedback or concerns through appropriate internal channels to ensure rapid resolution and continuous improvement.

Qualifications :

Required Knowledge Skills and Experience:

• Bachelors degree (B.A./B.S.) preferred; equivalent clinical medical or healthcare-related experience also considered
• Minimum of 3 years of proven professional experience in healthcare or hospital management ideally in a B2B sales role or a hospital-based leadership position
• Demonstrated experience working in or with Operating Room departments
• Strong track record of achieving results through effective team collaboration
• Strong communication and interpersonal skills with the ability to confidently present to diverse audiences and group sizes
• Thrives in a dynamic high-energy and fast-paced environment
• Flexible and adaptable with work schedules including occasional extended hours
• Strong business acumen and the ability to operate effectively within key stakeholders healthcare environments
• Ability to communicate clearly and consistently across multiple organizational levels
• Training or certification in Lean Six Sigma or Change Management is a plus
• Proficiency in Microsoft Office and/or equivalent tools; experience with project management and a strong record of leading complex customer-facing initiatives related to OR efficiency productivity or cost containment
• Fluency in English and the local language (as applicable)
• Willingness to travel up to 70%
• A minimum of 24 months in this role is expected before eligibility for internal mobility to other positions within the organization

Additional Information :

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR 743.13(b)) some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employeeswho are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the governments licensing process can take 3 to 6 months) or (ii) implement a Technology Control Plan (TCP) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employeesstart date which may or may not be flexible and within a timeframe that does not unreasonably impede the hiring need. If applicable candidates will be notified and instructed on any requirements for these purposes. 

Remote Work :

Yes

Employment Type :

Full-time