Customer Advocate, UKI Solutions Consulting

The Customer Advocate Solution Consulting is a strategic project manager who drives our strategic presales solutions consulting projects to offer a better and more compelling service to our customers and internal stakeholders. It shapes our internal and external communication strategies and prioritizes and oversees the strategic projects to sell our solutions better. The customer advocate is part of the SC Senior Management team and strongly supports our transformation to the best performing AI first Presales Team in the world which takes its strengths from a highly motivated workforce and a seamless collaboration within the larger SC Ecosystem as well as with our Sales counterparts.

• Drive our SC transformational projects with the goal to be the best performing SC team in Servicenow as well as the industry. Focus is on AI readiness compelling presages narratives close Sales collaboration Employee satisfaction and Elite Execution
• Organize internal and external communication for efficient collaboration
• Drive and oversee our internal KPIs (AI deliverables Techwins Raptor WDF QBR )
• Partner with account teams to shape solution strategies that address customer challenges and business objectives.
• Shape and maintain our executive narratives (PPT and demos) beyond the content available on Sales Success Center
• Collaborate closely with the EMEA SC Leadershipteam to share best practices from our Major Area and get best practices from the other EMEA teams in return.
• Work on EMEA SC initiatives to support our Elite execution
• Share best practices reusable assets and strategic approaches with other Solution Consultants to elevate team performance.
• Stay informed on industry trends competitive positioning and market differentiation to advise customers effectively.
• Support strategic marketing events executive briefings industry conferences and targeted customer engagements.

Qualifications :

To be successful in this role you have:

• Minimum 8 years of presales experience with a natural affinity to make things happen and drive deals forward

• Proficiency with the ServiceNow platform Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry
• Outstanding organisational skills balancing priorities and short-mid term objectives

• Attention to detail
• Superb matrix leadership and influencing skills
• Ability to motivate others drive collaboration teaming & resolve the conflict between diverse stakeholder groups
• Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver mindset
• Sharp business judgment ability to see big picture and to prioritize
• Executive presence strong verbal and written communication (English native/ professional proficiency)
• Ability to manage change and ambiguity with an action-orientation/drive must thrive in a dynamic environment
• High energy strong work ethic disciplined execution skills
• Passionate about improving process and driving efficiency

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time