IT Infrastructure & Operations Manager

Position Summary

The IT Infrastructure & Operations Manager is responsible for overseeing the design implementation maintenance and performance of the organizations technology infrastructure across all properties and home office locations. This includes networks servers cloud platforms identity and access management to core business systems that support both guest-facing and back-office operations.

This role ensures that IT services are secure reliable and scalable to meet the unique needs of πa hospitality environmentsupporting continuous guest service staff productivity and regulatory compliance.

Key Responsibilities

Infrastructure Management

• Manage the design implementation and maintenance of enterprise IT infrastructure including collaboration tools networks cloud environments IAM and SSO.

• Ensure high availability and performance of business-critical systems and integrations.

• Provide oversight for property-level network upgrades hardware refreshes and system integrations.
   

Operations & Service Delivery

• Manage the home office IT Service Desk and remote agents delivering IT support excellence through exceptional customer service and adherence to SLAs

• Partner with IT and business stakeholders to develop implement and manage global processes for incident response change management and service requests (ITIL best practices preferred) using the ITSM platform
  Partner with vendors and managed service providers to ensure quality reliability and cost efficiency of IT service delivery.

Security & Compliance

• Collaborate with the cybersecurity team to enforce secure configurations access controls and vulnerability remediation of all infrastructure and ITSM platforms.

• Ensure IT infrastructure aligns with corporate security and privacy policies including PCI-DSS GDPR and data protection requirements.

• Participate in disaster recovery and business continuity planning and testing.
   

Leadership & Strategy

• Lead and mentor a distributed IT operations team providing technical guidance and professional development.

• Contribute to IT strategy capacity planning and budget development.

• Identify opportunities to enhance operational efficiency through automation integrations standardization and modernization initiatives.
   

Qualifications :

Education & Experience

• Bachelors degree in Information Technology Computer Science or related field (or equivalent experience).

• 7 years of progressive IT experience including 3 years in a leadership or managerial capacity.

• Experience managing multi-site or multi-property IT environments ideally in hospitality retail or luxury service industries.
   

Technical Skills

• Strong understanding of network architecture (LAN/WAN/Wi-Fi) virtualization and server technologies.

• Strong understanding and experience working with cloud infrastructure platforms IAM and SSO.

• Working knowledge of security standards and compliance requirements (PCI-DSS ISO 27001 SOC 2).

• Proficiency in IT service management frameworks (ITIL certification preferred).

Preferred Certifications

• ITIL Foundation or Practitioner

• CCNA or CCNP

• Google Cloud Architect

• PMP or similar project management certification (a plus)

Soft Skills

• Excellent leadership and communication skills with the ability to translate technical concepts for non-technical stakeholders.

• Strong organizational and project management capabilities.

• Service-oriented mindset with a deep appreciation for the employee and guest experience.

• Ability to manage competing priorities across geographically dispersed teams.
   

Additional Information :

This role offers a base salary range of $100000-$120000 plus a comprehensive medical dental vision and voluntary benefits 401k employer match employer paid life insurance employee assistance program and a team member hotel stay program.

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine innovative wellbeing and gracious yet unobtrusive service. With 30 one-of-a-kind hotels resorts and residences Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations.

For more information:

Connect with Auberge Collection on Instagram TikTok Facebook and LinkedIn @Auberge and #AlwaysAuberge

Auberge Resorts LLC is an Equal Opportunity Employer M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Remote Work :

Yes

Employment Type :

Full-time