IT Manager, Hotel Systems and Applications

The IT Applications Manager is responsible for the governance optimization and lifecycle management of Auberges core hotel software systems. This role supports a portfolio of applications including PMS POS revenue management systems procurement finance HR/people systems and other essential operational platforms.

This is a hybrid governance hands-on role balancing application expertise with roadmap ownership vendor coordination and cross-property alignment. The IT Applications Manager collaborates closely with the Project Management Team to support new hotel onboarding transitions and system readiness while also contributing to ongoing improvements enterprise roadmaps and executive reporting.

Key Responsibilities

Application Governance & Lifecycle Management

• Serve as the central owner for governance configuration standards and lifecycle planning across core hotel applications.

• Develop and maintain system roadmaps upgrade cycles and enhancement plans.

• Ensure consistency of configurations data structures and operational processes across all properties.

• Evaluate system changes feature releases and architectural impacts; coordinate implementation with property teams and application owners.

• Partner with IT Operations to ensure system performance stability and alignment with enterprise standards.

Portfolio Oversight & Standards

• Establish and maintain application governance frameworks data standards and cross-property best practices.

• Ensure application owners across platforms follow consistent methodologies and controls.

• Document standard operating procedures system design principles and configuration guidelines.

• Lead working sessions with application owners to align on system changes integrations and business rules.

Vendor & Contract Support

• Manage escalations with software vendors and implementation partners.

• Participate in contract renewals procurement cycles and SOW negotiations.

• Review vendor deliverables for quality alignment with standards and operational impact.

• Provide input to ensure budget accuracy forecasting and long-term planning for system investments.

Cross-Functional Partnership

• Collaborate with Talent & Culture Finance Operations Revenue and Property Leadership to understand system needs ensure process alignment and evaluate business impacts.

• Work with the New Openings PM to support application readiness during new property launches and transitions.

• Engage with IT Operations on integrated workflows access management practices and security alignment.

Executive-Level Reporting & Roadmap Communication

• Provide concise polished updates to senior leadership on application performance roadmaps risks and upcoming releases.

• Contribute to annual planning cycles and technology budgeting processes.

• Create dashboards and structured reports summarizing status priorities and enterprise-wide readiness.

Issue Resolution & Continuous Improvement

• Oversee complex application issues system defects and recurring problem patterns.

• Identify opportunities for process improvement automation or system optimization across the portfolio.

• Ensure that lessons learned from openings upgrades and incidents are incorporated into future governance.

Qualifications :

Required

• 57 years of experience managing or supporting enterprise hotel applications (PMS POS finance HRIS or similar).

• Strong understanding of hospitality operations and cross-departmental workflows.

• Demonstrated ability to manage application lifecycle activitiesincluding upgrades releases testing and stakeholder communication.

• Experience negotiating SOWs managing escalations or working alongside procurement on renewals.

• Excellent communication and executive-ready presentation skills.

• Strong analytical mindset with the ability to translate business needs into system enhancements or standards.

• High organizational rigor with proven ability to manage multiple systems stakeholders and priorities simultaneously.

Preferred

• Experience working in a luxury hospitality environment or multi-property portfolio.

• Background supporting ERP CRM or HR systems in a governance or administrative capacity.

• Familiarity with integration frameworks middleware concepts or data governance.

• Project management experience especially in preopening or transition environments.

• Certifications such as PMP ITIL or vendor-specific application credentials.

Additional Information :

This position sits at the intersection of technology operations and guest experience. As Auberge continues to grow the IT Applications Manager will shape the foundational systems that support world-class service bringing structure strategic clarity and operational consistency to a rapidly evolving portfolio.

This role offers a base salary range of $100000-$140000 plus a comprehensive medical dental vision and voluntary benefits 401k employer match employer paid life insurance employee assistance program and a team member hotel stay program.

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine innovative wellbeing and gracious yet unobtrusive service. With 30 one-of-a-kind hotels resorts and residences Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations.

For more information:

Connect with Auberge Collection on Instagram TikTok Facebook and LinkedIn @Auberge and #AlwaysAuberge

 

Auberge Resorts LLC is an Equal Opportunity Employer M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Remote Work :

Yes

Employment Type :

Full-time