Customer Experience Manager Employer & Broker
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Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
We currently have an amazing opportunity for the role of Customer Experience Manager - Employer & Broker. based in Sydney NSW.
The purpose of this newly created position is to strategically grow our customer network and opportunities through Employer broker and key stakeholder engagement ensuring current and new Employer and broker relationships and needs are identified and solution focused and ensuring continued growth and development of IPARs national business through business development activities.
This role will support the needs of our Employer & Broker Market and compliment our strong existing customer network.
Some of of your day to day includes:
- Collaborating with internal customer experience team to deliver employer and broker strategies.
- Managing key national employer accounts and building strategic broker relationships.
- Leading customer forums thought leadership sessions and innovation initiatives.
- Developing and executing business development plans to achieve revenue growth.
- Overseeing quotation pricing and contract requirements for employer and broker segments.
- Providing mentoring and coaching to team members and subject matter experts.
- Analysing customer feedback and market trends to drive product development and continuous improvement.
- Ensuring compliance with IPARs Quality Management System and fostering a customer-focused culture.
Qualifications :
- Significant industry experience.
- Commercial acumen to drive business growth profitability quality initiatives and marketing activities.
- Exceptional organisational and time management skills.
- Commitment to acting with integrity in claims management with demonstrated adherence to contractual guidelines and requirements.
- Demonstrated knowledge of workers compensation rehabilitation life insurance and occupational health and safety legislation.
- Tertiary qualifications in business marketing or a related discipline is desirable.
Additional Information :
Every day we seek better together for our clients our customers our community and each other.
Here at IPAR we have three simple but powerful values that drive every decision we make as a business and as a team. Our values have been created by our people and reflect the incredible team that work here and what is important to them.
Great People - To be an IPARian means being caring collaborative and inclusive. Were accountable approachable and authentic lifting ourselves and others to be the best we can be each and every day.
Big Hearts - Were here to make a positive difference for our clients our customers our team and our community. We believe in making meaningful connections as we support people in their time of need.
Bold Ideas - Is there a better way Lets find it. We show curiosity and courage in the face of challenge or change and draw on experts insights and evidence to continually deliver the highest quality solutions.
If you would like apply for this role please submit through your application by COB Friday 30th January 2026. To have a confidential discussion about the role quoting REF9150V please contact the Talent Acquisition Specialist Grant Devlin on 0 for a confidential discussion. #IPAR
You are welcome here.
Our fast-growing team of more than 3500 people around Australia represent a huge array of life experiences skills and ways of thinking. We value all these differences.
We are an Equal Opportunity Employer proudly welcoming people with disability including mental health conditions people from diverse cultural and linguistic backgrounds people from the LGBTQI community veterans carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- B2B Sales
- Business Management
- Pricing
- Securities Law
- Service-Oriented Architecture
- Inside Sales
- Market Research
- Outside Sales
- Telemarketing
- WebSphere
- negotiation
About Company
IPAR is a national occupational rehabilitation provider supporting thousands of people who may be living with an illness, disability, or injury. Whether it is through workplace rehabilitation, counselling, injury prevention or finding new employment, our care is tailored to each and e ... View more
