Team Leader

• Take responsibility for the day of customer service operations team at Melbourne Domestic Terminal
• Lead by example and help develop and mentor frontline staff
• Level 7 of the Jetstar ASU
• 1 x Permanent full-time position and 1 x 20-month secondment position

Job Description

As a Team Leader you will oversee the day-of-operations team to ensure the efficient and effective functioning of both airside and landside activities while delivering an exceptionally high standard of customer service. Responsible for the daily supervision of Melbourne port-based customer service functions you will drive operational performance including key metrics such as On-Time Performance (OTP) cost efficiency and adherence to the Precision Timing Schedule (PTS).

In this role you will foster a strong team-centred culture empowering staff to uphold Jetstars customer service standards and brand values. You will also act as a key point of contact for operational and customer escalations manage disruption handling and build strong relationships with internal and external stakeholders to ensure a seamless travel experience. Additionally you will lead by example in safety and compliance support team development through coaching and participate in frontline customer service activities as required.

Youll have:

• Team leadership experience in an operationally driven customer service environment
• Experience in customer service functions strategies and service philosophies
• Proven ability to resolve conflicts and manage escalations effectively with professionalism
• A proactive approach to coaching and developing others with a focus on delivering constructive feedback
• Relevant operational knowledge and highly developed customer recovery techniques
• Basic understanding of industrial awards and agreements and their application in the workplace
• Demonstrated ability to work under pressure and balance multiple time sensitive issues
• Sound decision-making skills and ability to remain composed in a fast-paced operational environments
• Strong verbal and written communication skills with the ability to work well with all levels
• Willingness to take on new challenges and work directly with the team and customers
• Ability to develop and maintain professional relationships with the team and stakeholders

Jetstar is an equal opportunity employer so by coming to work for us youll be part of an organisation that encourages diversity supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander and people of all backgrounds to apply. If you have any support or accessibility requirements we encourage you to advise us at time of application.

Were committed to helping you build your career. With the support of your manager lets start a conversation about making your next move. 

Applications close: Friday 9 January 2026

Remote Work :

No

Employment Type :

Full-time