ISIT Support – Service Desk

Position Description:

Do you want to be part of an internal IT support team in a consulting company Would you like to see tangible results of your work every day
We provide IT support to all CGI employees in the Czech and Slovak Republics. As part of our team you will handle various IT issues and prepare devices for onboarding new colleagues.

Your future duties and responsibilities:

Provide first-level IT support to employees in person and via phone
Answer staff questions related to all company-supported applications
Troubleshoot hardware and software issues
Advise users on appropriate solutions and next steps
Act as a liaison between end users and the technology teams
Work one-on-one with staff on application-related requests
Document incidents and resolutions for future reference
Assist colleagues with administrative IT tasks
Perform other related duties as assigned

Required qualifications to be successful in this role:

We are looking for a junior colleague to join our IT Infrastructure team with an interest in IT technologies their principles and operation
Ability to work independently as a 1st level support specialist
Experience or interest in operational support proactive monitoring and problem troubleshooting for both internal users and IS/IT services
Strong communication skills in English; fluent Czech or Slovak is a must
Pragmatic flexible team player with a proactive attitude and willingness to handle administrative tasks

Skills:

• IT Systems

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.