Operations Manager
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Job Location:
Columbus, NE - USA
Hourly Salary:
$ 16 - 18
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Discover a world of opportunity and excitement with SJB Management Inc./SJB Hotels LLC! As a dynamic family-oriented company we proudly own and manage five exceptional Hilton and Marriott brand locations. With over 30 years of award-winning experience our Ohio-based team is dedicated to expanding and enhancing our presence throughout the region.
Join us and become a vital part of a passionate hard-working team in the vibrant hospitality industry. Experience the thrill of working in top-tier hotels where every day brings new adventures and the chance to make a difference. At SJB we believe in combining dedication with fun ensuring that our employees thrive both professionally and personally. Come be a part of our success story and embark on an exciting career journey with us!
Job Summary:
The Front Desk Manager at Fairfield Inn by Marriott Columbus/New Albany OH is responsible for ensuring the smooth and efficient operation of the front desk providing exceptional customer service to guests and overseeing the performance of front desk staff. This is a full-time hourly position within the hospitality/restaurant industry located in Columbus Ohio. The position is an individual contributor role reporting directly to the General Manager.
Compensation & Benefits:
Salary range: $16-18 per hour
Benefits include: Health insurance paid time off discounted hotel stays and ongoing training and development opportunities.
Responsibilities:
- Manage the daily operations of the front desk including check-in/check-out procedures room reservations and guest requests.
- Train and supervise front desk staff to ensure exceptional customer service and efficient workflows.
- Handle and resolve any guest complaints or issues in a timely and professional manner.
- Maintain accurate records and reports including room occupancy revenue and guest information.
- Collaborate with other hotel departments to ensure a seamless and enjoyable guest experience.
- Monitor and maintain inventory of essential supplies for the front desk such as registration cards and promotional materials.
- Utilize hotel software programs to manage reservations room assignments and financial transactions.
- Assist with scheduling payroll and budgeting for the front desk department.
- Ensure compliance with hotel policies and procedures as well as industry regulations.
- Continuously strive to improve the overall guest experience and exceed guest expectations.
Requirements:
- High school diploma or equivalent; Bachelors degree in Hospitality or related field preferred
- Minimum of 2 years of experience in a front desk or customer service management role within the hospitality industry
- Excellent communication and interpersonal skills
- Strong leadership and team management abilities
- Proven customer service and problem-solving skills
- Proficiency in Microsoft Office and hotel software systems
- Ability to work flexible hours including weekends and holidays
- Knowledge of EEOC guidelines and commitment to promoting a diverse and inclusive workplace
EEOC Statement:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
As Guest Service Supervisor, you will be responsible for supervising the guest service team, ensuring that quality standards are met and that optimum service is...
