IT Project Technician

Dynamic Computing is looking for an IT Project Technician!

Dynamic Computing is a leading Managed IT Service Provider to small companies located in the Puget Sound region and beyond. Were a small but growing company that is focused on being the premier Managed IT Service Provider in the Seattle area.

Were looking forward to adding a great new member to our team. Thanks in advance for your consideration.

Remote First: Dynamic Computing has adopted a remote first approach. We believe this to be a strategic advantage and continue to innovate on new ways technology can improve how we do business and help our clients. The IT project technician position will be primarily in person due to the nature of the position but have some flexibility options for remote work as schedule and workload permits.

What kind of person are we looking for

• Cutting Edge - As an IT service provider were focused on delivering the latest and greatest to our clients while keeping their business objectives in the front of our minds. That means that we need you to learn all about new technologies tools and trends to keep our team and clients current.
• Thirsty for Knowledge - Our clients have questions and its important that we give them great answers! We want you to be the Wikipedia of all things technology (complete with excellent peer review abilities to help your teammates grow their knowledge).
• Customer Service Oriented - There will be a good amount of time spent both onsite in front of the client and over the phone troubleshooting issues remotely. Youll need to conduct yourself with professionalism and a flare that will keep the client requesting you to help them.
• Network Infantry - At times well be dropping you into an undocumented environment of hidden switches ancient routers and rogue access points with no weapons or maps to guide you. We need you to make sense of it all document the details and get the rest of the team the information needed to support the site.
• Project Whisperer - Completing projects and tasks comprehensively under budget and with great communication is your bread and butter. Clients love to keep efficient timelines and it excites you to be able to help from start to finish.
• Checklist Master - 60% success rates just arent going to cut it. Youll have a lot to keep track of and getting the details organized accurate and consistently executed upon is critical. This job will need someone who enjoys managing lots of little things while focusing on preventing bigger problems.
• Process and Preparation Ninja - You want things to go as planned especially when youre in front of the customer. This requires more than just showing up with a box of new equipment. Youve learned to think through the work youve been asked to do and find the pitfalls ahead of time. Youre consistently evaluating the process updating the steps and looking for ways to add value and cut out wasted time.
• Calm Cool and Collected - Youve got it no matter what it is! Your ability to keep your client service and communication skills polished when challenging situations arise will be key to ensuring ongoing client satisfaction.

So what will I be doing every day

Below is a list of the day-to-day areas of responsibility. You wont be responsible for all of them right from the outset youll be working with other members of our team and your responsibility will increase over time.

• Independent Project Delivery A project will be anything with a predefined scope quote and budget. A large portion of this position is completing routine projects for our clients including computer replacements network equipment upgrades and new location setups. Youll work with the IT Project Manager or another senior project team member to become an expert at preparing coordinating and delivering on these projects and will continually improve our standards and best practices along the way.
• Collaborative Project Work- Larger more complex projects include office moves new client onboarding/audits infrastructure overhauls server migrations large scale expansions and cloud/3^rd party software integrations. Youll act as a supporting resource for onsite and remote work on larger projects to help deliver them on time under budget and with high customer satisfaction. Youll be tasked with equipment prep user support onsite assistance
• Onsite Assistance and Coverage We can do a lot remotely but we still need to be ready to drive to a customer site when necessary. As one of our hybrid workers youll be tasked with onsite coverage outside of your own project work if other resources are not available. You may also be asked to assist remotely for any sites or customers you have unique knowledge based on recent work.
• Customer/Client Service - This position is highly interactive with our clients and requires a positive and friendly attitude. Youll be responsible for dealing with all different types of people and businesses with varying knowledge levels and decision-making abilities regarding technology.
• Documentation - We all know that our own internal filing systems make sense. To us. But unfortunately they make no sense to anyone else. Which is why we have a wonderful amazing peer-reviewed and internally created knowledge base! Its your job to create edit add subtract replace and improve it every single day. That way when the next guy or gal has the same issue theyve got your best and brightest ideas on how to fix it all teed up and ready to go.
• Continuing Education - We plan on making you learn. About a lot of stuff. All the time. Even when you dont want to. And youre going to have to get certified on it. And well pay you for doing it. Its a wonderful thing for someone whos looking to grow and we wont settle for anything less than your best and brightest.

Here is a list of our must-haves for the IT Project Manager:

• Possesses a high level of integrity / honesty - In a small company each team member relies on their team to complete their job effectively. Mistakes will always be made and are part of how we all grow. Its very important to us to ensure that those mistakes are recognized admitted and resolved as quickly as possible when they occur. We dont expect perfection but do expect honesty 100% of the time.
• Knowledgeable We are looking for someone that can hit the ground running and make an immediate impact to our project teams delivery. This requires some decent aptitude and experience working with technology networking and end user support. We will provide training and will make sure you have the support you need to succeed but to be successful youll need a strong foundation of technical knowledge.
• Hard Working - Were a company thats growing changing and pushing the envelope every single day. Were going to expect you to work hard and focus on moving yourself forward. Itll be worth it. We promise.
• Helpful - Always willing to assist others in a positive manner. Were a team. We want you to be an integral part of it. Which means we need you to help us and well help you and well all do it with smiles on our faces (at least most of the time).
• Organized and Detailed Youre on a video call your phone is ringing youre taking notes and people are asking questions on instant message not to mention you have an onsite starting in two hours with computers in the lab you still need to finish setting up. You also have multiple tickets and plethora of research browser tabs open on your screen. Youll need to be able to stay organized and funnel everything into the appropriate tickets time entries notes and updated knowledge base articles making not forgetting any steps.
• 3 years of applicable IT experience - preferably working for an MSP/IT Service Provider primarily handling customer facing tickets projects or escalations.
• Experience administering firewalls networking equipment and wireless systems
• MCP A and Network Certifications or equivalent for computer hardware troubleshooting networking and for the latest Windows desktop operating systems.
• Educated - There are a few pre-requisites for a job at Dynamic Computing. One is that you got an education that will help support your career path. For this position it means at least an AA or Technical degree in something thats at least kind of computer or IT related. If youve got a bachelors degree thats even better (unless its in General Studies). Heck well even take a masters degree (although we might not be able to afford you). If youve got a PhD then we definitely cant afford you. Sorry.

What do I get for all my hard work

Good question! Heres the scoop on this position:

• Money - The compensation for this position is market competitive and will be dependent upon experience and expertise but we anticipate a base salary between 55-75k. After a few months youll be eligible for our bonus program which gives you the opportunity to earn an additional 10% of your salary each quarter.
• Time - Wed like 40 hours/week from you. It might be 45 some weeks but hopefully not too often. Well try our best not to have it hit 50. And youll keep a roughly business hours schedule (Were open M-F 7:30am 6:00pm. Typical start time is 8:30 am with some flexibility).
• Medical We pay 100% of your medical insurance! (Were not kidding). Well also contribute to your HSA account and wed encourage you to do the same (not to mention that you get a tax break for doing so).
• Disability We also ensure all employees have both a short-term and long-term disability plan in place to make sure that you continue to receive income if you get hurt and are unable to work.
• Retirement We provide a Simple IRA retirement plan matched dollar per dollar for up to the first 3% of your salary.
• Paid holidays Youll get paid for 9 holidays without even showing up to work! Youll get to pick either MLK or Presidents Day choice of 4^th of July or Juneteenth plus Memorial Day Labor Day Thanksgiving Day & following Friday two days at Christmas and New Years Day.
• Additional PTO Youll get about 16 additional paid personal days off per year that you can use if youre sick or for vacation.
• Transportation Subsidy -Youll get an ORCA card or parking subsidy depending on how often you are projected to be in the office. The ORCA card entitles you to free transit on the bus train light rail and more that you can use to commute.

How do I apply

Please submit your resume and cover letter through the job board. You can also see all of the positions currently available on our website. No phone calls or recruiters please. If youre serious about this job please tell us why youre the person were looking for. Were looking forward to learning more about you!

Please be advised that a background check will be required for well qualified candidates during the hiring process as well as on a recurring basis if selected.

Thanks for taking the time to read our novel of a job posting. We hope you are as excited about this opportunity as we are!