What are we looking for
A Catering Sales Coordinator serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:
Excellent reading writing and oral proficiency in the English Language
Ability to multi-task within the job
Flexible with working hours able to work weekends and public holidays when necessary
Ability to communicate in a second language is beneficial
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
With thousands of hotels in over 100 countries and territories Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand Hilton Hotels & Resorts the family of brands includes Waldorf Astoria LXR Conrad Canopy Curio Collection DoubleTree Hilton Garden Inn Hampton and many others.
If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because its with Hilton where we never forget the reason were here: to delight our guests Team Members and owners alike.
The Catering Sales Coordinator is in charge of the administrative aspects of the department ensuring that all event items are in place and assisting the managers with any requests they may have.
What will I be doing
As the Catering Sales Coordinator you will be responsible for performing the following tasks to the highest standards:
Answer the telephone according to the Conrad standards and act as a liaison between callers and the catering team members.
Usage of computers to type in a proficient manner to ensure quality and timely product.
Utilizing the Salesforce Delphi system to create inquiries and bookings for events and function spaces.
Reading and understand the function diary and bookings
Prepare with accuracy the daily tasks; not limited to the signage postings menus tent cards place cards and all other items related to events.
Copy or mail any documents files proposals as needed.
Proofread all correspondence prior to submission for signature.
Maintain all catering files in accordance with established procedures and standards.
Maintenance of office equipment and suppliers.
Monitor and maintain minimum par stock of stationary event supplies and sales collateral.
Requisite suppliers and collateral through the purchasing system and put said items in their proper place.
Assist in the preparation / distribution of reports as required by the Director of Catering.
Book internal meetings and follow through with proper booking procedures.
Maintain a friendly caring and helpful attitude with clients as well as Hotel Team Members.
Respond properly in any Hotel emergency or safety situation.
Perform other tasks or projects as assigned by Hotel management and staff.
Act as the liaison between the Sales Catering / Banquets Reservations team members.
Assist in the preparation of Proposals Letter of Agreements Banquet Event Orders Floor Plans when required.
Monitor administration needs of each event with advance preparation.
Provide feedback in a timely professional and constructive manner.
Ready to support any operational crunch within the Hotel off-site events or Hotel run events.
Ready to support community initiatives by the Hotel as our contribution to society.
The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
Required Experience:
IC
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.