UX Researcher Mexico City

About Delinea:
Delinea is a pioneer in securing human and machine identities through intelligent centralized authorization empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence Delineas leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle across cloud and traditional infrastructure data SaaS applications and AI. It is the only platform that enables you to discover all identities including workforce IT administrator developers and machines assign appropriate access levels detect irregularities and respond to threats in real-time. With deployment in weeks not months 90% fewer resources to manage than the nearest competitor and a 99.995% uptime Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on LinkedIn X and YouTube.

Join our passionate global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership outstanding engineers and strategic investment from TPG. We value diversity innovation and a culture of respect and fairness. If youre ready to push boundaries and challenge the status quo in security we want to hear from you.

Apply today to help us achieve our mission.

Summary:

Delinea is looking for an experienced UX Researcher to join our User Experience team as our first dedicated research professional. Youll work alongside a team of talented designers to establish and champion user-centered practices across the organization directly influencing the success of our identity security platform.

As a self-starter youll have the autonomy to build our research practice from the ground updefining methodologies creating research frameworks and ensuring that customer insights drive product decisions at every level.

This position will be Hybrid in our Mexico City Office - In Office Days are Tuesday Wednesday Thursday.

What Youll Do

• Partner closely with designers product managers and engineers to identify research opportunities and frame the right questions

• Lead design execute and communicate impactful research studies with B2B participants including IT and security professionals

• Translate complex research findings into actionable insights that inform product strategy design decisions and roadmap priorities

• Recruit and manage relationships with research participants including building panels of security practitioners and IT administrators

• Advocate for users throughout the product development lifecycle bringing their voice into planning sessions design reviews and strategic discussions

• Establish research best practices processes and tools as we scale our research capabilities

• Present findings to stakeholders at all levels from design team critiques to executive leadership reviews

• Work cross-functionally with field teams customer success sales and other departments to surface and compile customer insights.

• Maintain and socialize our user profiles and JTBD artifacts to the product development organization.

Wed Love to See

• Strong foundation in both qualitative and quantitative research methods with demonstrated ability to choose the right approach for each question

• Experience working with technical users such as IT administrators security professionals or developersbonus points for familiarity with identity and access management concepts.

• Proven ability to work independently managing your own research roadmap while balancing multiple projects and stakeholder needs.

• Excellent communication and storytelling skills with the ability to make complex findings accessible and compelling.

• Collaborative mindset with experience partnering across disciplines and influencing without formal authority.

• Comfortable with ambiguity and building processes in a dynamic environment.

Bonus if you Have:

• Background in security services/products helpful but not required.

• Experience training others (Designers Product Managers) in conducting research effectively and building toolkits that empower them to conduct tactical research.

• Familiarity with the Jobs-to-be-done methodology.

Why work at Delinea

• Were passionate problem-solvers helping the worlds largest organizations protect what matters most: their human and machine identities.

• We invest in people who are smart self-motivated and collaborative.

• What we offer in return is meaningful work a culture of innovation and great career progression.

At Delinea our core values are STRONG and guide our behaviors and success:

• Spirited - We bring energy and passion to everything we do

• Trust - We act with integrity and deliver on our commitments

• Respect - We listen value different perspectives and work as one team

• Ownership - We take initiative and follow through

• Nimble - We adapt quickly in a fast-changing environment

• Global - We embrace diverse people and ideas to drive better outcomes

We believe weaving these core values into our day-to-day actions and our process for hiring evaluating and promoting employees helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries a meaningful bonus program and excellent benefits including healthcare insurance as well as pension/retirement matching comprehensive life insurance an employee assistance program time off plans and paid company holidays.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Upon conditional offer of employment candidates are required to complete comprehensive criminal background check verification of education and verification of employment per employment addition all publicly posted social media sites may be reviewed.

Required Experience:

IC