Customer service Associate

• Works as part of a team supporting and respecting other team members to deliver exceptional resident living.

• Supports the creation of a positive memorable experience for residents

• Delivers all aspects of customer service including a comprehensive front of house serviceanticipatingand exceeding resident expectations.

• Responds positively to customer queries and complaintsidentifyingand undertakingappropriate actionin line with Greystars complaints procedure.

• Supports events and activities within the Community

• Establishes andmaintainsrelationships withUniversityclients.

• Develops andmaintainslocal knowledge and information resources relevant to resident needsi.e.travel entertainment and amenities.

• Completes administrative tasks including logging of maintenance requestsfilingand preparing notices and updating of databases.

• Undertakes marketing activities such as attending open days and leafleting to promote the property.

• Carries out sales and leasing activitiesincluding:viewings following up on enquiries and sales conversions.

• Assistswith summer Community preparations including move-in and move-out processes.

• Completes Health and Safety compliance activities in line with the Companys policies and procedures.

• Participates wherein anon callroster to provide out of hours emergency support for the Community.

• Chase outstanding rent arrears following rent collection procedures in meeting property targets.

• Promote tenancy extensions and other revenue streams such as vending

• Raise purchase ordersin accordance withprocedures

• Ensure tenant refunds are completedin a timely mannerand in line with Greystars policy.

• Look to maximise efficiency of utilities.

About You

Knowledge & Qualifications

• Good levelof general education

• Proficient in the use of Microsoft office packages including WordExceland Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems)

• A knowledge and understandingof Healthand Safety requirements and legislation

Experience & Skills

Essential

• Excellent customer service skills andsignificant experiencein a customer facing service delivery role.

• Good team player with strong relationship building and influencing skills

• Ability to act autonomously taking decisions and/or action when.

• Fluent English verbal and written communication skills

• Excellent organisation skills with the ability tomulti taskand prioritise

• Numerical skills necessary to complete the above activities

• Self and culturally aware and able to adapt relationship buildingcommunicationsand negotiation skills to suit audience

• Flexible approach to work and adaptable to thrive in a changing environment.

• Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others