Industrial Membership Accounts Manager

Cambridge - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Industrial Membership - Small Accounts Manager

Membership Accounts Manager

IMS/BUD

Location:Cambridge

Contract: Permanent

Office/Hybrid:HybridFor the first three months the successful candidate will be office-based five days a week for training. After this the role will shift to our hybrid working model.

Hours: Full time

Job Profile:Specialist Professional

Salary/annum:Up to 45000.00

Reference number:JR100673

Closing Date:9 February 2026

Note:Applicants might receive offers and undergo interviews before the deadline although the position will remain available for at least seven days. We recommendsubmittingyour application for this role as soon as you can during the recruitment process prior to the closing date.

Description of role:

We areseekinga proactive and results-driven individual to deliver a Membership Engagement Programme for small accounts. The role will oversee and manage a portfolio of up to 300 accounts with the aim to provide enhanced Member value amongst this business segment. This role is critical tomaintainingand enhancing the value of membership within a vital segment of our Industrial Membership portfolio

Werekeen to hear from candidates with a degree in an engineering discipline who are looking fora new professional challengewith along termview to manage a smaller portfolio of larger accounts.

Key Responsibilities:

Account Management:Maintainand strengthen relationships with small accounts through regular phone calls targeted email campaigns and consistent communication. This can also include visits to Members as well as organising inward visits to TWI.

Webinar& Event Coordination: Develop and deliver a monthlywebinarseries tailored to the needs of small accounts. Organize quarterly or half-yearly regional networking events to foster community and engagement among members.

Retention & Growth: Target a 30% reduction in membership resignations within this segment of Membership.

Driveadditionalrevenue:oversee the development of Single Client Project initiatives aiming to generateadditionalrevenue across the membership segment.

Collaboration: Work closely with the TWI teams to align strategies and share resources foroptimalmember engagement and retention.

Reporting & Analysis: Monitor account performance track engagement metrics and report on key performance indicators.Identifytrends and opportunities for enhancing member value and drivingadditionalrevenue.

For further details pleasefollowthe Job Description link below:

position may require regular travel both in the UK and abroad.

About us:

TWI Ltd is a world expert in engineering materials and joining technologies with significant property assets. We provide industry with advice andknow-howin design fabrication failureanalysisand prevention.

We offer opportunities to collaboratewith inspiring and expert teamsandasupportive environment in which you are actively encouraged toshare your ideas andcontinually develop your own skills and knowledge.

If you are looking to join an organisation that isfuelled by innovationteamwork and openness this role could be for you.

Diversity statement:

TWILtdis committed to treating all employees fairly and to being an inclusive employer. Our aim is to create a work environment where our employees can reach their full potential.We put EqualityDiversityand Inclusion at the heart of our people practicesto attract develop andretainthe best talent.

Inclusion:

We recognise thatitsthe differences of our people that gives us our competitive edge and enables us tomaintainour world leading reputation. This is why we are committed to ensuring there is diversity across every level of our organisation; representative of the Members and societies we serve.We have made Inclusion our number one corporate value todemonstrateour commitment to ensure it is at the core of everything we do at TWI.

Disability Confident Scheme:

We are pleased to confirm that we have achieved the first stage accreditation which means we are a Disability Confident Employer.This is a government-supported scheme that supports organisations like TWI to make the most of the talents that people with disability can bring to our workplace.The scheme helps us recruit andretaingreat people; draw from the widest possible pool of talent; secure high-quality employees who are skilledloyaland hardworking; and improve employee morale and commitment bydemonstratingthat we treatall ofour people fairly.

Why work for TWI

We offer a competitive salary share-in-success bonus scheme generous pension scheme (both employee contribution (flexible amount) and TWI contribution (up to 10% of salary) holiday (20days 5 Corporate days 8 bank holidays) private health and dental cover career development and training onsite employee restaurant onsite gym day nursery available for companies on Granta Park(Cambridge)site(subject to availability) onsite parking and more.

We know that balancing work and personal life can at times be challenging. This is why we continue to review and implement family friendly policies including hybrid working flexible working enhanced maternitypayand paid parental leave.

Working hours:

36 hours per week (full time) 8.30am-16.30pm Monday to Thursday(finishing at 16.15pmon Friday). Part-time and hybrid working available in some roles.

Artificial Intelligence:

At TWI we want you to know that your application isin good hands. We donotuse AI tools or automated systems to review or sift through applications. Instead every application is personally reviewed by the hiring manager. We believe in being open and transparent with our candidates andwerecommitted to giving your application the attention it deserves.

TWI Culture

As one of the worlds leading independent research and technology organisations we are committed to attracting motivating and retaining the best talent from around the world. Our goal is to develop the next generation of experts to address future industry challenges.

We are committed to creating a culture that recognises and respects the differences between people while valuing the contribution everyone makes to TWI.

The diversity of our staff and students makes a positive and important contribution to our continuing success.

TWI offers a comprehensive training programme incorporating both in-house and external courses to support staff development.

TWI Values:

Our six values provide a point of reference for the way we expect our people to operate and behave.

Inclusion: Valuing the contribution from every individual creating value for our customers
Teamwork: Building effective working relationships we accomplish more together
Adaptability: Engaging positively with change to meet the needs of the business
Taking Responsibility: Achieving our objectives and personal development
Innovation & Expertise: Championing new ideas and sharing knowledge to solve industry problems
Customer Focus: Building trusting relationships with our customers

Required Experience:

Manager

Industrial Membership - Small Accounts ManagerMembership Accounts ManagerIMS/BUDLocation:CambridgeContract: PermanentOffice/Hybrid:HybridFor the first three months the successful candidate will be office-based five days a week for training. After this the role will shift to our hybrid working model....