Membership Accounts Manager

IMS/BUD

Location: Cambridge

Contract: Permanent

Office/Hybrid: Hybrid For the first three months the successful candidate will be office-based five days a week for training. After this the role will shift to our hybrid working model.

Hours: Full time

Job Profile: Specialist Professional

Salary/annum: Up to 45000.00

Reference number: JR100673

Closing Date: 4 January 2026

Note: Applicants might receive offers and undergo interviews before the deadline although the position will remain available for at least seven days. We recommend submitting your application for this role as soon as you can during the recruitment process prior to the closing date.

Applications will be reviewed week commencing the 5th January 2026

Description of role:

We are seeking a proactive and results-driven individual to deliver a Membership Engagement Programme for small accounts. The role will oversee and manage a portfolio of up to 300 accounts with the aim to provide enhanced Member value amongst this business segment. This role is critical to maintaining and enhancing the value of membership within a vital segment of our Industrial Membership portfolio.

Key Responsibilities:

• Account Management: Maintain and strengthen relationships with small accounts through regular phone calls targeted email campaigns and consistent communication. This can also include visits to Members as well as organising inward visits to TWI.
• Webinar & Event Coordination: Develop and deliver a monthly webinar series tailored to the needs of small accounts. Organize quarterly or half-yearly regional networking events to foster community and engagement among members.
• Retention & Growth: Target a 30% reduction in membership resignations within this segment of Membership.
• Drive additional revenue: oversee the development of Single Client Project initiatives aiming to generate additional revenue across the membership segment.
• Collaboration: Work closely with the TWI teams to align strategies and share resources for optimal member engagement and retention.
• Reporting & Analysis: Monitor account performance track engagement metrics and report on key performance indicators. Identify trends and opportunities for enhancing member value and driving additional revenue.

For further details please follow the Job Description link below:

position may require regular travel both in the UK and abroad.

About us:

TWI Ltd is a world expert in engineering materials and joining technologies with significant property assets. We provide industry with advice and know-how in design fabrication failure analysis and prevention.

We offer opportunities to collaborate with inspiring and expert teams and a supportive environment in which you are actively encouraged to share your ideas and continually develop your own skills and knowledge.

If you are looking to join an organisation that is fuelled by innovation teamwork and openness this role could be for you.

Diversity statement:

TWI Ltd is committed to treating all employees fairly and to being an inclusive employer. Our aim is to create a work environment where our employees can reach their full potential. We put Equality Diversity and Inclusion at the heart of our people practices to attract develop and retain the best talent.

Inclusion:

We recognise that its the differences of our people that gives us our competitive edge and enables us to maintain our world leading reputation. This is why we are committed to ensuring there is diversity across every level of our organisation; representative of the Members and societies we serve. We have made Inclusion our number one corporate value to demonstrate our commitment to ensure it is at the core of everything we do at TWI.

Disability Confident Scheme:

We are pleased to confirm that we have achieved the first stage accreditation which means we are a Disability Confident Employer. This is a government-supported scheme that supports organisations like TWI to make the most of the talents that people with disability can bring to our workplace. The scheme helps us recruit and retain great people; draw from the widest possible pool of talent; secure high-quality employees who are skilled loyal and hardworking; and improve employee morale and commitment by demonstrating that we treat all of our people fairly.

Why work for TWI

We offer a competitive salary share-in-success bonus scheme generous pension scheme (both employee contribution (flexible amount) and TWI contribution (up to 10% of salary) holiday (20 days 5 Corporate days 8 bank holidays) private health and dental cover career development and training onsite employee restaurant onsite gym day nursery available for companies on Granta Park (Cambridge) site (subject to availability) onsite parking and more.

We know that balancing work and personal life can at times be challenging. This is why we continue to review and implement family friendly policies including hybrid working flexible working enhanced maternity pay and paid parental leave.

Working hours:

36 hours per week (full time) 8.30am -16.30pm Monday to Thursday (finishing at 16.15pm on Friday). Part-time and hybrid working available in some roles.

Artificial Intelligence:

At TWI we want you to know that your application is in good hands. We donotuse AI tools or automated systems to review or sift through applications. Instead every application is personally reviewed by the hiring manager. We believe in being open and transparent with our candidates and were committed to giving your application the attention it deserves.

TWI Values:

Our six values provide a point of reference for the way we expect our people to operate and behave.

• Inclusion: Valuing the contribution from every individual creating value for our customers
• Teamwork: Building effective working relationships we accomplish more together
• Adaptability: Engaging positively with change to meet the needs of the business
• Taking Responsibility: Achieving our objectives and personal development
• Innovation & Expertise: Championing new ideas and sharing knowledge to solve industry problems
• Customer Focus: Building trusting relationships with our customers