Director of Recreation

JOB SUMMARY

Supports all aspects of the pool and beach areas including overall maintenance daily upkeep cleanliness and the operation of cabana units. Provides and models service behavior to guests and employees. Reinforces appropriate culture to provide service to guests. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Position works with direct reports to implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives while meeting financial goals.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the recreation/health club operations or related professional area.

OR

2-year degree from an accredited university in Health Education Physical Education Hotel and Restaurant Management or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Recreation Operations

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence.

Monitors quality standards and meets the expectations of the customers on a daily basis.

Demonstrates knowledge of job-relevant issues products systems and processes.

Utilizes interpersonal and communication skills to lead influence and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Schedules events programs and activities as well as the work of others.

Provides personal assistance medical attention emotional support or other personal care to others such as coworkers customers or patients.

Developing specific goals and plans to prioritize organize and accomplish your work.

Manages outside vendors including water sports and scuba.

Orders and manages necessary supplies. Ensures workers have supplies equipment tools and uniforms necessary to do their jobs.

Develops and manages the childrens program (e.g. coordinates activities purchases equipment and supplies etc.).

Manages group activities including sand painting bon fires and team building events.

Manages pool and beach areas including overall maintenance daily upkeep and cleanliness and the operation of cabana units.

Providing and Ensuring Exceptional Customer Service

Serves as a role model to demonstrate appropriate behaviors.

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed.

Conducting Human Resources Activities

Oversees all Human Resources activities in the Recreation Department.

Oversees employee satisfaction and guest satisfaction results and ensures corrective action is taken when needed.

Identifies the developmental needs of others and coaches mentors or otherwise helps others to improve their knowledge or skills.

Participates in the performance appraisal system process giving feedback when needed.

Coordinates all training activities for employees in department.

Encourages and builds mutual trust respect and cooperation among team members.

Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.