Zendesk Administrator
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Job Location:
Washington, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Type:Hybrid
Hybrid Schedule: Onsite as needed
Contract Length: 8 months extensions
Position Overview:
The ITAM Zendesk Administrator manages and maintains all IT Asset Management (ITAM)related activity within the Zendesk platform ensuring accurate ticket handling system alignment and SLA compliance. This role serves as the central point of coordination for ITAM ticket workflows reporting and process improvement.
Duties:
Manage and oversee all ITAM-related tickets in Zendesk ensuring accurate categorization prioritization and routing
Monitor track and enforce service level agreements (SLAs) across all ITAM tickets
Maintain accurate data synchronization between Zendesk and the Oomnitza ITAM platform
Generate review and distribute weekly reports on ticket status trends and SLA performance
Audit ticket data to ensure consistency accuracy and compliance with established processes
Develop document and continuously improve ticket management workflows and assignment processes
Serve as the primary point of contact for ITAM-related ticket management within Zendesk
Collaborate with technical and operational teams to resolve issues and optimize ITAM support processes
Required Skills:
- Proficiency with Zendesk and IT Asset Management (ITAM) platforms demonstrating the ability to manage track and support IT assetrelated workflows and ticketing processes
Familiarity with SLA management and reporting tools with experience monitoring service levels and producing operational reports
Required Experience:
Senior IC
Key Skills
- Hadoop
- Microsoft Windows Server
- Windows
- Apache
- Linux
- SAN
- Shell Scripting
- System Administration
- Administrative Experience
- Scripting
- Oracle
- Troubleshooting
About Company
Careers at LingaTech: Love Where You Work! Welcome to the vibrant world of LingaTech, where technology meets fun and innovation! Are you ready to join the adventure? As a premier employer of top-notch technology consultants, we're on a mission to assemble the most talented and passion ... View more
