Front of House Director
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Job Location:
Indianapolis, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Overview
At Chick-fil-A at Downtown Indianapolis we care about our people and guestsstrongly believing in creating an environment where everyone feels welcome. Our core values unite us and inspire excellence. Our behaviors serve as our compass. Our vision is to develop our people and serve our downtown community generously.
Leadership Expectations
We care. We want to create an environment where everyone can be at their best. Our leadership expectations will set the standard. This will enable us to develop people and serve our downtown community generously. These expectations are based on two primary beliefs:
- Leaders focus on their own behaviors to create an environment where all styles can be at their best.
- Leaders are talent scouts who empower others to flourish and reach their full potential.
Job Description
To lead and implement customer experience orientated strategies that will achieve the restaurant vision and desired outcomes. The Front of House Director will champion hospitality. She or he will relentlessly pursue creating more restaurant leaders.
Expected Results
- Ensure a professional environment is maintained to achieve restaurant vision
- Continuous development of leadership. Lead coach train and develop team leaders.
- Become the subject matter expert of all relevant systems and procedures to ensure the restaurant is productive safe clean and hospitable.
- Ensure any staffing issues are addressed through robust scheduling and individual development.
- Accurately manage cash and supplier payments.
- Quickly resolve any operational and customer issues by identifying root cause to prevent future recurrence.
- Understand hospitality and customer needs; meet desired outcomes and create plans to improve.
- Properly resolve concerns brought to our attention through Chick-fil-A reports and tools.
Required Experience:
Director
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a ... View more
